Senior Services Manager

We're looking for a kind, compassionate and resilient Service Manager to join our Learning Disabilities service in Tower Hamlets.

£42,000,00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Working Monday-Friday 9:00am-5:00pm

Want to feel like you're part of one team? You'll feel at home here.

This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.

What you'll do:

As the Service Manager you will be required to successfully apply for CQC registration for regulated activity and/or registered services within 6 months of appointment. You will ensure that your teams meet all statutory requirements and that all support is delivered in compliance with CQC expectations and Look Ahead's policy and procedures. You will take responsibly for maintaining compliance with the regulations and ensure that the appropriate notifications are made where necessary.

You will be responsible for the effective management of all aspects of service delivery for two contracts over three sites in Tower Hamlets, including line managing the relevant front line staff as well as effectively managing all stakeholder relationships in partnership with the Head of Service. You will lead and manage the teams ensuring that Positive Behaviour Support is embedded in the service and provide ongoing coaching and support to allow staff to effectively support customers with medium and high needs.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

Leadership Accountabilities:

Successfully lead and motivate your team to ensure the championing and ongoing maintenance of a positive performance culture within your service
Work to continuously improve staff competence, ensure ownership of all staff issues and speedy and effective conflict resolution - this includes but is not limited to staff supervision, coaching, team meetings, reflective practice and training
Responsible for reporting all staff changes to HR and Payroll departments, as appropriate e.g. starters, leavers, additional hours etc.

Operational Accountabilities:

Drive business planning activities within your contract, ensuring relevant and challenging objectives are set and ongoing performance tracking, developing turn around action plans as necessary
Using sound financial and accounting principles, manage contract budgets to deliver on corporate and local contract financial targets
Develop key business relationships with all relevant customers/external parties to ensure service delivery excellence and maximise new business opportunities in own patch
Have sound knowledge of the customers living in the service and be able to promote their wellbeing and quality of life

What you'll bring:

Have the ability to lead and motivate staff to deliver excellent services
Be fundamentally calm and resilient, will not let emotion adversely affect them or obscure their judgement
Be practical and methodical
Have excellent organisation skills and be able to work effectively under pressure
Thrive on change and enjoys dynamic diverse environments
Be confident with high levels of self-esteem

Essential:

Educated to degree level or equivalent
Experience of managing contracts and resources and delivering to budget and performance targets
Experience of delivering to housing management performance targets
Experience of effectively managing and developing staff to ensure delivery of services performance targets within contract
Experience of successfully managing external partnerships to ensure successful delivery of services

Desirable:

Other relevant professional memberships and/or specialist qualifications
Positive Behaviour Support Qualification or the willingness to complete this within 12 months of appointment
Experience of transforming care / Hospital to home agenda
Experience of mobilising new services and new support packages

For our full job description please visit our website.

About us:

Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.