Address
Form of work
SalaryProduct Support Service Administrator
Permanent
£22,895.60-£25,426.41
Monday-Friday 08:00-16:00 or 09:00-17:00
Cardiff
Product Support Service Administrator
Job Description
- Answer calls and redirect to relevant persons.
- Data processing: Write up Engineer’s reports to ERP system, price up jobs on ERP system, create Pro Forma for customer, email customers with prices and job sheets, collate photographs / job sheets and update to ERP system, timesheet processing, raising purchase orders & Receipting Invoices and use of telemetry software.
- Contacting customers via phone and email.
- General Administrative duties.
- Filing documents
- Supporting admin staff to maximise monthly revenue invoicing.
- Contact customers to ensure correct billing and purchase orders are received in a timely manner.
- Correct and accurate data processing.
Product Support Service Administrator
Essential Experience/Skills/Qualifications
- Good knowledge of Microsoft Office.
- Good general ICT knowledge.
- Ability to work to tight deadlines.
- Excellent attention to detail
- Good telephone manner
Product Support Service Administrator
Company Benefits
- Competitive Salary
- Up to 27 days holiday linked to service, plus bank holidays and Christmas shutdown.
- Employee Assistance Programme
- Pension Scheme
- Career development/progression
- Death in service benefit
If you feel you’re a good fit for this position, please click ‘apply’
