Service Advisor

Job Advert
Salary: OTE up to £38,100 per annum
Location: Norton Way Nissan, Norton Way North, Letchworth, Herts. SG6 1BL
Hours: Monday to Friday 08:00 to 18:00
A bit about us:
Established in 1989, Norton Way Group has evolved into a powerhouse in the automotive industry, with a rich history of growth,
development, and a commitment to excellence. We have been a leading automotive group in Letchworth for the past 35 years.
Over the past three decades, we've cultivated a culture of innovation, service, and dedication to our customers.
Norton Way Group has expanded its footprint, now spanning 10 sites across Hertfordshire, Bedfordshire, and West London. As a
multi-franchise business, we represent a diverse range of leading automotive brands.
Our success is a testament to the efforts of our dedicated team, now numbering over 400 staff. Together, we drive success,
celebrate achievements, and foster a dynamic work environment where every team member plays a crucial role.
Norton Way Nissan has won awards such as “Ambassadors of the Year” and “EV Dealership”
What you will be doing:
Our Service Advisors are an integral part of our business and one of the most important customer-facing roles across the business.
* Arrange for customers' vehicles to be booked in for services MOT's and repairs
* Assist in the planning of the workshop, and liaise with internal departments including parts and the workshop, whilst being
able to understand the instructions provided to complete works/ Job cards
* Record work completed, contact customers if additional work is required, check vehicles coming through the service department
* Keep our customers updated at every stage on the progress of their vehicle, and ensure we meet the customer lead timescales.
What we need from you:
* Full manual driving licence essential
* Previous experience of working within an automotive service department
* You will be patient and a good listener, with outstanding communication skills both in person and on the telephone
* Must be computer literate with knowledge of MS Office packages
Our commitment to excellence has been recognised by prestigious accolades, including the Great Place to Work awards consecutively;
in 2022 and 2023.
In January 2023, we were awarded Best Place to Work for Well-being, a testament to our dedication to fostering a healthy and
supportive environment.
Furthermore, our achievements include being Highly Commended title at the AM Awards for Leadership and Diversity in May 2023.
Join us on a journey where success is not only celebrated but built upon a foundation of inclusivity, well-being, and exceptional
leadership.