Address
Form of work
Salary**Monday - Friday working only**
My client is seeking a knowledgeable and experienced HGV Service Advisor to join their team. The ideal candidate will have a minimum of 2 years of experience working as a Service Advisor, preferably within the heavy goods vehicle (HGV) industry.
Responsibilities:
- Act as the primary point of contact for HGV customers, providing exceptional customer service and support throughout their service experience.
- Schedule service appointments and efficiently manage the workshop diary to maximise productivity.
- Communicate effectively with customers to understand their service requirements and provide accurate quotations.
- Liaise with the workshop team to ensure timely completion of service and repair work, keeping customers informed of progress.
- Conduct vehicle inspections and accurately document service and repair findings.
- Proactively identify additional service and repair opportunities, up selling relevant products and services to customers.
- Maintain accurate records of customer interactions and service history using our internal systems.
- Adhere to company policies and procedures, ensuring compliance with health and safety regulations at all times.
- Collaborate with colleagues to maintain a clean and organised workshop environment.
Requirements:
- Minimum 2 years of experience working as a Service Advisor, preferably within the HGV industry.
- Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
- Excellent organisational skills and the ability to manage multiple tasks efficiently.
- Proficiency in computer software systems, including MS Office and CRM software.
- Knowledge of HGV maintenance and repair procedures is advantageous.
- A proactive and customer-focused approach to problem-solving.
- Flexibility to adapt to changing priorities and work in a fast-paced environment.
- A valid driver's license is preferred.
If you meet the above requirements and are looking for a challenging yet rewarding opportunity, we encourage you to apply for this position.
Consultant:?Beckie Gardner
Job Number: 928821 INDIND
Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.
