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Form of work
SalaryAbout The University
Swansea University is a research-led university that has been making a difference since 1920. The University community thrives on exploration and discovery and offers the right balance of excellent teaching and research, matched by an enviable quality of life.
Our stunning waterfront campuses and multicultural community make us a desirable workplace for colleagues from around the world. Our reward and benefits, and ways of working enable those who join us to have enriching careers, matched by an excellent work-life balance.
About The Role
This customer facing role is fast paced and duties are varied, from helping someone to find a suitable study space, use the printers, locate a book or borrow a laptop from one of our self-service lockers, as well as directing to other services as appropriate. During busy times you would assist with managing queues at the Information Desk. Our focus is supporting students and other library users to get the most out of our facilities.
You will be:
- dynamic and eager to work in a fast-paced and ever-changing environment, providing excellent service and empowering our customers to make full use of the resources and support we offer
- confident in your own use of IT and also able to empower colleagues and service users in their use of IT and Library services.
- a person who views a problem as a challenge, taking ownership of it and being accountable for its resolution
- willing to carry out all aspects of the role and be accountable for the quality of our services and learning environments.
Equality, Diversity & Inclusion
The University is committed to supporting and promoting equality and diversity in all its practices and activities. We aim to establish an inclusive environment and welcome diverse applications from the following protected characteristics: age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic and national origin), religion or belief, sex, sexual orientation.
