Service Advisor

Service Advisor- Renault

Bristol (BS15)

Hours: 45hrs per week- Monday to Friday 07:30am to 17:30pm and 8am to 6pm on rota basis. Saturdays on rotation 8am to 12:30pm, paid at overtime rate.

Salary: Up to £27,000 per annum basic (Approx. £33,000 OTE through bonus scheme)

Our client

Our client is a family run multi-franchised dealership group which has been established for over 80 years. They sell and maintain new and used Renault, Dacia, Citroen, Peugeot, and Volvo. Many of our clients’ employees have been with them for over 20 years, starting in junior roles and progressing into senior management. Our clients open and supportive management system provides a great place to realise your potential and unlock your career.

Benefits:

Holiday Entitlement: You will receive 30 days holiday (inclusive of Bank Holidays)

Amazing progression opportunities

Colleague Referral Bonus of up to £1,000

Extensive Manufacturer Training

Exclusive Discounts on New and Used vehicles

Discount on MOT & Servicing (including your family)

Cycle to work scheme

A range of training and leadership development programmes

Life Assurance (death in service benefit) *

Staff & Family Car Scheme*

Employee Assistance programme with access to a 24/7 helpline and designated Mental Health First Aiders

Your role:

(This role will be reporting to the Aftersales Manager)

• Respond to customer telephone enquiries regarding service and repair, and book their vehicles in for the required work, accurately capturing data on the Dealer Management System (DMS)
• Establish customers' drop off and collection requirements, ensuring a seamless customer experience
• Provide accurate and timely quotations to customers using Rapid Quote or alternative dealer systems
• Review vehicle and customer history to identify potential additional work requirements, such as recalls or items noted at the last service
• Input all relevant information into the computerised Dealer Management System, ensuring job cards and other documents can be produced, and initiate the ordering of appropriate parts 100% of the time
• Welcome all customers at the service reception in a warm and professional manner, qualifying their needs, agreeing on service and repair instructions, and booking their vehicles into the workshop
• Determine the customer account status or method of payment, agreeing on how and when the work will be paid for, within authority limits
• Communicate the customer requirements to the service team in a clear and understandable manner
• Liaise with customers or authorising agents via telephone or other communication channels regarding any additional work, obtaining their authorisation to proceed
• Respond to customer enquiries and progress chase work to ensure the vehicle will be ready at the agreed time, contacting the customer to confirm the vehicle's readiness for collection
• Create invoices for completed work and hand over the vehicle to the customer, providing a full explanation of the work carried out and the invoice as per the handover policy
• Obtain payment from the customer, complete the appropriate paperwork, and promote sales of additional products
• Handle customer problems, complaints, and difficult situations, using necessary skills and resolving issues to the mutual satisfaction of the customer and the business. This may include offering goodwill payments, as agreed by the Service Manager
• Regularly review Renault bulletins and marketing programs to ensure customers are offered current promotions
• Liaise with Renault For You or external warranty providers for information and approval on contributions
• Ensure accurate completion of all documentation, both by self and customers, relating to all actions undertaken
• Maintain customer record files and job cards on a daily basis to ensure accurate analysis of service activity and business development
• Ensure the smooth flow of vehicles through the workshop, following defined dealership procedures
• Develop and maintain comprehensive product knowledge of all Renault vehicles
• Understand and comply with all appropriate legislation relevant to the department, including health and safety legislation
• Maintain personal awareness of the company's quality procedures

About you:

• Previous experience in a customer service role within the automotive industry
• Driving Licence Required
• Strong communication and interpersonal skills.
• Proficient in computer systems and basic office software.

A little bit about us...

Aligra have been established since 2007 and have since implemented supply partnerships with a number of the UK’s leading logistics companies. Whilst we work across all industries, we specialise in recruitment and talent management for the Automotive & Engineering, Driving & Industrial, Hospitality and Professional & Executive sectors.