Service Advisor

Job Title: Service Advisor

Salary: £25,000 basic salary plus bonus - OTE £32,000

Hours: 8am-6pm Monday to Friday - NO weekends

Hawkfield Recruitment is recruiting for a Service Advisor for a well-established dealer group based in the Leamington Spa area.

Our client is a main dealership based in the Leamington Spa, and they are looking for a motivated Service Advisor to join their high-performing team. This is a fast-paced role and a nice busy aftersales department; applicants must have a proven track record of delivering excellent customer service and be able to work well under pressure. The successful candidate will have previous experience within the Aftersales department, whether that be Parts or Service.

The Service Advisor role requires someone who is well organised, has good attention to detail, is customer focused, and confident in speaking with people over the phone and face to face. Full product training will be given. Our client offers a friendly working environment, a supporting team and benefits commensurate with an organisation of this scale.

Responsibilities of Service Advisor:

• Working alongside technicians to ensure the smooth running of the workshop
• Supporting the aftersales team
• Assisting with the day-to-day queries raised by the Retailer network around parts orders via telephone and Email
• Loading the workshop diary
• Provide a knowledgeable, courteous, responsive, and efficient service expressing the brand.
• Meeting and greeting the customer and identify customers additional needs
• Upselling additional products and services
• Keeping the customer up to date with the progress of their vehicle

Please know that once you have applied for the Service Advisor job, more in depth details will be given about salary and hours, and career progression with the company, so please do not hesitate to get in touch!

Hawkfield Recruitment Ltd is a specialist Automotive Recruitment agency, acting on behalf of our clients. If you are interested in this position, please click APPLY - alternatively, contact Jack Broomfield at Hawkfield Recruitment to discuss this role in more detail.