Service Advisor

Do you experience working on a Trade Counter as Service Advisor, supporting customers with counter sales, excellent customer service and product knowledge? If so, we are looking for somebody who can support our client with the counter sales as well as work closely with other departments and act as front line support between the customer and internal teams. 

The Role:

• Liaise efficiently and effectively with other departments as required to ensure the customer receives the highest possible level of service in line with the aims and objectives of the business. This includes but is not limited to checking of stock and advising production or admin of relevant parts /components to order, resolving surcharge issues.
• Receive, support and complete sales orders for both counter and contract customers.
• Be flexible and willing to undertake tasks and roles which may combine other attributes, e.g. Parts + Service + Sales. Deal with customer queries efficiently and effectively - offering a professional service at all times.
• Help develop the existing customer base and to help grow this in line with the aims and objectives of the business as directed by the GM.
• Provide regular reports and feedback to the line manager including areas of concern.
• Ensure the accurate completion of company paperwork, including delivery and QHSE documentation.
• Provide information and technical information about products and prices.
• Complete paperwork accurately and efficiently.
• Arrange delivery and collection of products.
• Undertake filing activities on a regular basis. 

Experience:

• Proficiency in MS Office (MS Excel and MS PowerPoint, in particular).
• Strong organisational skills with the ability to multi-task.
• Strong interpersonal skills and diligence when dealing customers.
• Displays a good attitude towards work, and the aims and objectives of the company.
• Strong negotiating skills.
• Willingness to travel. 
• Technical awareness and knowledge of the products and services
• Experience of networking.
• Excellent written and verbal communication skills.
• Confident.
• Full UK Driving license

Hours: Mon - Fri 8- 5

Salary: £27,000 - £30,000pa DOE

In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included