Service & Aftersales Manager

Service & Aftersales Manager (Engineering) - Trafford Park - Up to £40,000
About the Company
Our client is a leading global provider of innovative and highly efficient transport solutions for the commercial vehicle and environmental service industries. Its products are used worldwide across a range of sectors including transport, construction, mining, materials handling and environmental services providers.
Service & Aftersales Manager - The Rewards

• Competitive salary
• Monday - Friday 08.30 - 16.45
• 33 Days holiday (including Bank Holidays)
• Pension Scheme
• Death in service
• Free parking

Service & Aftersales Manager - Requirements

• Engineering qualification would be an advantage
• Knowledge of trucks, skips, cranes & hydraulics such as pumps/PTO/Oil tanks etc. is essential
• Experience in a similar position working in aftermarket supplier/automotive distributor is an advantage
• Computer skills like MS Office, ERP systems
• Analytical mindset, strong organizational and project management skills
• Excellent communication skills
• Attention to detail & problem solving
• Customer service and administration skills
• Ability to work using own initiative & team player

Service & Aftersales Manager - Responsibilities

• Improve the quality of customer service and retention of customers
• Monitor warranty claim submissions and requisite credits and take action as required
• To control service stocks at a level commensurate with profit requirements
• To maximise departmental profitability through the sale of labour, parts, accessories, & other products
• Work closely with the service team for our direct business to deliver a first class service
• Ensure all clerical functions within the department are carried out in accordance with stated policies, e.g. Warranty claims, customer follow ups, workshop loading, estimating, invoicing, daily operating controls, stock ordering, parts returns surcharges
• Dealing with queries & providing resolutions
• Ensure the necessary improvements and corrective actions are taken where variations of target achievement occur
• Provide business case for new service products
• Establish & maintain good relationships with all other departmental colleagues
• Responding to new and repeat enquiries by phone and by email
• Deliver continuous improvement in aftersales revenues & cost efficiencies
• Build and maintain excellent working relationships with customers
• Exploring and driving new opportunities to enhance sales revenue and optimize after-sales operation

About Us
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