Service Assistant X 2

Summary

As the first point of contact for visitors arriving at Wallington, you’ll provide a warm, friendly welcome, give information about the property, process transactions, answer questions and make sure everyone has an enjoyable and memorable visit.

Salary: 11.50 per hour

Contract/duration: This is a fixed term role until 31 December 2024, with potential to become permanent.

Hours/working pattern: This role is based on a flexible amount of working hours, and you’ll be paid monthly for any hours worked. This amount will therefore not be a fixed sum. As a guide we estimate around 500 hours per annum as you will cover holidays and support at busy periods. For this role, you'll work regular weekends and Bank Holidays.

Interviews will be held w/c 25th April

What it's like to work here

Reporting to the Welcome Manager, you’ll be part of a team of 8 people who ensure that all visitors arriving at Wallington are given everything they need to enjoy their day. From first timers to regulars, you’ll build strong connections with people and thrive in a busy and fast paced environment. 

Investing in you

We want you to learn, discover and develop your career. And we’ll do everything we can to offer you the training and support that you need to achieve your goals. We’ll work with you to plan your development in a way that’s right for your needs.   

What you'll be doing

Day to day, you’ll deliver a great all-round customer service experience. We operate an in-car driveway arrival point. You’ll be involved in processing transactions in all weathers and sometimes with large numbers of cars arriving at the property. You’ll need good stamina and the ability to adapt quickly to changing visitor flow.  You’ll be on hand answering queries and listening to what our visitors need so you can share the right information. 

Great visitor experiences are what drives us, and we believe in welcoming everyone, ensuring they feel appreciated and more engaged with our work because of the excellent service you provide.  This role would suit anyone with a passion for people and excellent service and in return we provide a beautiful place to work surrounded by nature and history.

Who we're looking for

We'd love to hear from you if you are:

• customer focused with positive attitude

• a team player, but also can work on your own initiative

• well organised and adaptable

• willing to learn new skills 

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust places for you, a guest and your children (under 18)

• Tax-free childcare scheme

• Rental deposit loan scheme

• Season ticket loan

• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most Trust places

• Independent financial advice

Click here to find out more about the benefits we offer to support you.