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Form of work
SalarySummary
Come and join the team at Wallington as part of the Service Assistant team based in the House. You'll provide a warm welcome to those visiting, ensuring they have information and assisting with their orientation, whilst also ensuring the Collection is safe and the House looked after. Day to day you'll deliver high standards of service and presentation, be involved in telling the stories of the families who lived here, the collections and the work that the National Trust continues today. You'll need to adapt quickly to changing visitor flow as well as different audiences making sure everyone feels welcome and has a memorable visit.
Hours/working pattern: We can offer different contracted hours to suit your availability. All shifts are 11.30am-3.30pm and are allocated across 7 days, we require weekend and bank holiday availability. The number of days you work will be discussed if you are selected for interview. Our team currently work a mixture of 2, 3 or 4 shifts a week and this means we have a flexible workforce meeting the needs of our visitors throughout the year.
Salary: £10.50 per hour
Duration: Fixed term until 5th January 2025
Interviews: 21st February. The House reopens on 25th March
We are developing our team at Wallington for our 2024 season and also recruiting a General Cleaner. Job reference number: IRC147833 working across a flexible number of days and are happy to consider candidates wishing to combine both roles. Please apply for both roles should this be of interest and we can discuss your requirements if you are selected for interview.
What it's like to work here
Reporting to the Senior Collections & House Officer at Wallington you'll be based in the House as part of the collections and service teams.
Gifted by Sir Charles Phillips Trevelyan, Socialist MP and 'illogical Englishman' the 13,500-acre estate has something for everyone. Wallington sits in a rural corner of Northumberland approximately 20 miles north west of Newcastle-Upon -Tyne. The informal but magnificent, House sits at the south end of the estate and is surrounded by parkland, gardens and farmland. Wallington remains one of the great estates of the North and contains treasures collected by generations of Trevelyan's and their predecessors.
What you'll be doing
Service Assistants play an important role at Wallington. It will be your job to ensure visitors get a great first impression of the House, setting them up for the rest of their visit. No two days are the same and you can expect to meet lots of different people and help them get the most from their time with us. You’ll be involved in different tasks as the program changes throughout the year. Most importantly you’ll talk to visitors, answering any questions they have to make sure they can find everything they need for their visit.
Great visitor experiences are what drives us and we believe in welcoming everyone, ensuring they feel appreciated and more engaged with our work because of the excellent service you provide. This role would suit anyone with a passion for people, history, art and nationally significant collections. In return we provide a beautiful place to work surrounded by nature and history.
Who we're looking for
We'd love to hear from you if you are:
- customer focused with positive attitude
- a team player, but also can work on your own initiative
- well organised and adaptable
- willing to learn new skills
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Tax-free childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
- Independent financial advice
Click here to find out more about the benefits we offer to support you.
