Service Charge Advisor

Service Charge Advisor
c. £30,000 pa + benefits
Permanent / Full Time
Croydon or Sittingbourne – hybrid working

We are currently seeking an experienced Service Charge Advisor to join our Service Charge team. As a Service Charge Advisor, you will report to the Service Charge Manager and will be responsible for delivering a high-quality support service to Service Charge payers and other stakeholders. You will support your team and contribute to the transformation of our Service Charge delivery.

This is a hybrid working role with an expectation of at least four days within one of our offices in Croydon or Sittingbourne.

What you’ll do

• Assisting the Service Charge Analysts in accurately calculating, constructing, and issuing all estimated and actualised Service Charges ensuring compliance with legal deadlines, contractual agreements, policies, and procedures enabling full recoverability of costs, including the full preparation for straightforward schemes
• Delivering a customer-centric, support service for Service Charge payers
• Responding to customer queries in a timely way, communicating with them directly and proactively providing them with information and documents
• Supporting Service Charge Analysts in the extraction of expenditure from the accounting system and monitoring of scheme specific Service Charge budgets
• Preparing and reviewing invoices for examination and certification by external auditors
• Providing support in any processes relating to the production, quality control and dispatching of Service Charge statements.

What you need

• Excellent customer service skills
• Strong organisational skills, able to control and deliver a range of tasks to meet deadlines.
• Excellent communication skills (written and oral)
• Excellent financial and numerical skills
• Strong belief in customer satisfaction.

Closing date: Tuesday 16th January 2024 at 23:59