Service Charge Advisor

Are you passionate about delivering exceptional customer service and adept at financial and numerical tasks? A well know Housing Association are seeking a dedicated Service Charge Advisor to join their vibrant team in London. If you're ready to contribute to the transformation of our Service Charge delivery and support our Service Charge payers with expertise and care, this role is perfect for you!

Key Responsibilities:

• Assist Service Charge Analysts in calculating, constructing, and issuing Service Charges, ensuring compliance with legal and contractual requirements.
• Provide top-notch customer support to Service Charge payers, addressing queries and proactively supplying necessary information and documents.
• Support the extraction of expenditure data from the accounting system and monitor scheme-specific Service Charge budgets.
• Prepare and review invoices for external auditor certification.
• Assist in the production, quality control, and dispatch of Service Charge statements.

Essential Skills:

• Excellent customer service skills.
• Strong organisational skills with the ability to manage multiple tasks and meet deadlines.
• Exceptional communication skills, both written and oral.
• Excellent financial and numerical skills.
• Strong belief in customer satisfaction.

Desired Skills:

• Prior experience in a similar role.
• Familiarity with Service Charge processes and systems.
• Ability to work collaboratively in a team environment.

Benefits:

• Pension
• Life assurance
• Healthcare cash plan
• Eyecare & dental
• Birthday leave
• Retailers discounts
• Cycle to work scheme
• Buy & sell annual leave
• Season ticket loan
• In-house academy & career development

If this role is of interest, please act as fast as possible in applying. Applications are under constant review and the role can close early!

In our company values we aim for equity at all stages of the recruitment process, please let us know if we can do anything to make the process more accessible to you.