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Form of workIt's a really exciting time to join us as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 84,000 homes and invest in communities across London and the South of England – our purpose being to provide quality affordable homes and places that people love for generations.
We have a great opportunity for a Service Charge Officer to join our team on a permanent basis, to calculate and produce complete and accurate Service Charge information to our customers, whilst delivering excellent customer service. You'll be based from our office in Basingstoke with the flexibility to combine home working to ensure a positive work life balance.
The Role
Service charges cover the costs of maintaining communal areas for properties and can be quite varied depending on the property and type of services provided. This role provides a great opportunity to collaborate with almost all other teams across the organisation, and really get to understand the business and increase your network.
You'll be the first point of contact for Service Charge queries from customers, using your problem solving and analytical skills to understand and resolve complex queries, whilst ensuring a positive customer experience.
Working collaboratively across the team, your role will include:
- Calculating and preparing estimated Service Charge budgets for properties in your designated area, and issuing accurate statements to customers
- Annual reconciliation of Service Charge accounts against estimates, calculating and applying balancing adjustments accurately, and informing customers
- Collating and analysing a variety of data, checking for accuracy and completeness and exploring any anomalies
- Providing a great customer-focused service, being the first point of contact for customers, providing understanding and resolutions to complex queries and disputes, either over the phone or in writing
What we need from you
Ideally, you'll have previous understanding or experience working within Service Charges or a similar role within housing (including leasehold and property management), however this isn't essential as training and support will be provided. You'll also need to:
- Be customer focused and enjoy interacting with customers to understand and resolve queries
- Demonstrate thorough analytical skills with strong experience in Excel
- Have high attention to detail to ensure data is accurate and reliable, with good numeracy skills
- Be a collaborative team member, but also able to work independently and under pressure to achieve team and individual goals
- Plan and prioritise your workload to balance deadlines and competing demands from stakeholders
- Be an effective, confident and solution-focused communicator
- Work proactively with others to resolve complex queries quickly and clearly
What you'll receive from us
We have some fantastic benefits on offer at SNG, including:
- £450 flex-pot annually, discounted shopping and cycling scheme
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
- Company pension scheme matched up to 12%, life cover at 4x your salary
- Flexible working - we're committed to giving people flexibility as widely as possible
- Options for private medical insurance, dental insurance and critical illness cover
We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at Sovereign Network Group. Take a look at our careers site to learn more about us and our values.
It's an exciting time to be joining SNG as we progress through an exciting period of change, so if you're looking for a fresh opportunity then we'd love to hear from you!
