Service Charge Project Officer

Service Charge Project Officer

Endeavour is looking for a Service ChargeProject officer to join our leading client, based in London, on a temporary basis for 6 months.

The role is Hybrid – 3 days in the office

Our client is looking for a Service Charge officer with who has Service Charge account issuing and reconciling experience and will be able to deal with complex data.

The selected Service Charge officer will work with stakeholders across the business including the dedicated Estate Operations Manager to review historic Service Charge accounts.

You will lead on the projects & be accountable for working through a defined number of Service Charge accounts that have been issued a Section 20b and seeing them through to audit and delivery within the 6-month period.

You will also review any complaints and queries from residents to Service Charge accounts that have already been served. You will support the Estate Operations Manager with engaging with residents and responding to any queries, documenting any decisions and lessons learnt.

Required experience and skills:

• Analytic as well as working under deadlines,
• Qualifications with IRPM  / TIP is also desirable
• Significant experience of working compliantly with varying Service Charge regimes (variable), on large mixed tenure schemes.
• Significant experience of analysing and working through complex Service Charge accounts with ability to reconcile.
• Great problem-solving skills, able to work with stakeholders to get to a decision or outcome.
• Significant experience of analysing complex data and ability to present analysis to stakeholders to make business decisions.
• Significant experience of reading and understanding tenancy agreements & leases.
• Track record in delivering projects and meeting outcomes within set deadlines.
• Excellent interpersonal skills and ability to explain Service Charge information in plain English to residents.
• Strong IT skills, including advanced Excel.
• Good knowledgeable on the RICS Service Charge residential code and ICAEW tech 03/11 and how to apply them.
• Good grasp of the Landlord and Tenant Act (1985), particularly around reasonableness (section 19)