Service Controller

Job Title - Service Controller
Location - Thame
Salary - up to £34.5k Basic plus bonus (c£2500)
Company:
Our Client is a market leading manufacture within their sector. They are large enough to have a strong commercial offering. Even with a large workforce they have a family feel, placing employee welfare & professional development high on their agenda. Their focus is on high levels of customer service and service standards setting this Company apart from its competitors. They have very high staff retention across all divisions.
The Role
You will effectively support Engineers and Customers regarding technical enquiries for Service & Repairs.

You will:

• Liaise with engineers & customers, allocating resources appropriately
• Maintains clear communication with the customer throughout the process
• Be able to identify performance issues
• Ensure engineers are adhering to H&S and service processes
• Monitor your regions efficiencies and profitability
• General administration such as invoicing, raising PO numbers, producing quotes.

The Person & Skills:
This is an exciting position for a company where your input will be valued. You will work within a small team making sure Engineers are able to perform their role efficiently. You will need:

• Excellent customer service skills
• To be able to communicate well both verbally and in writing
• The ability to think creatively and re prioritise based on requirements
• Have good organisational skills
• Self-motivated and keen to achieve targets

The Package:

Your hours will be 8.00am - 5.00pm, Monday - Friday

• Basic salary up to £34.5k
• £37k OTE
• KPI based Bonus available
• Pension Contribution 7% on total earnings
• Healthcare personal and family
• Gym subsidy
• Income Protection Insurance 75% of Salary
• 25 Days Holiday plus Bank Holidays - additional day for each year served
• Life Cover

Service Controller - up to £34.5k Thame / £37k OTE
Hodfin specialise in Engineering & Technical recruitment. We'll enable you to develop your career. At the heart of our approach is listening. Getting to know you, your skills and experiences and most importantly what you want from your career. We offer engineering jobs across a range of sectors - industrial, building services, mechanical, electrical, process and medical.

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