Service Coordinator

Reed are supporting a market leading provider to the commercial sector, with experience of providing expert services for 40+ years with the recruitment of an Service Coordinator based in Warmley, South Glos.

Within this role you will perform a variety of tasks to ensure a high standard of customer service delivered at all times, supporting the delivery of business objectives.

It is essential that you have vast Administrative and Customer Service experience, in particular the ability to manage a busy workload, strong organisational skills, communication (written and verbal) and work to deadlines.

Reporting into the Regional Manager, joining a small but close-knit team in Warmley as a part of a wider team across other UK offices including the Head Office (20 Office staff and 30 mobile engineers).

This is a full time, permanent role with the working hours of either 8-5 or 8:30 – 5:30, Mon – Fri.

Duties:
Ensure all KPI’s are met for assigned clients. Where failings are made, escalate to Manager within 24 hours
Take responsibility for all assigned client enquiries including and not limited to F Gas sheets, critical spares etc
Proactively booking in pre-planned maintenance visits with assigned clients
Responsible for all repair works for assigned clients, upgrade from quote, ordering parts, and confirming arrival of those parts, authorising supplier invoices, booking in dates (provisional dates if awaiting parts) and liaising with clients and suppliers
Review, amend where necessary and issue report sheets to clients in line with agreed SLA’s
Raising customer Permits for Booking in of works
Manage emergency call out requests, ensuring clients are kept always informed and that our 4-hour response guarantee is met. Retrospectively calculate and issue costs for emergency call outs and issue to clients
Take responsibility for urgent remedial quotes following emergency call outs
Proactive follow up of all remedial quotes
Review and send all quotes from Estimators, supporting with queries
Working as part of a team who are responsible and accountable for team diary management
Understand the function of other team members around you to be able to cover for planned and unforeseen absences
Answering Telephone calls, dealing with customers directly or passing to relevant dept
Actioning own emails, ensuring acknowledgment and response in timely manner

About you:
Experience working in a coordinating type role
Great with all elements of customer service
Excellent communication and interpersonal skills
Excellent organisational skills and attention to detail
Ability to work in a faced paced and demanding office environment
Ability to travel for meetings if needed.
Experience in computer use – (Microsoft Suite)
Self-motivated and a good team player

Benefits:
33 days leave incl. Bank Holidays
Pension Contributions company of 4%, Employees pay in 5%, with option to make additional voluntary contributions
Ongoing personal development, including yearly review to encourage career growth
Eye test and £100 towards glasses after one year service
Birthday day off or next working day after successful Probation
Health Screening after 5 years’ service, and every 5 years thereafter, Company specified
2 (working) days per annum to participate in volunteering at one the companies’ chosen charities
Free use of company Holiday Lodge situated by the sea in Poole Dorset, 1 week a year – after 2 years’ service