Service Coordinator

JOB TITLE - Service Coordinator

SALARY - £24,000 - £28,000 per annum (Dependent upon experience)

LOCATION – Basildon, Essex

HOURS – 37.5 (09:00 to 17:30)

JOB TYPE – Full Time
Serv Security was formed in 2000 and specialises in the consultancy, design, supply, installation, commissioning, service, maintenance and technical support of technology-based security solutions.

Since 2004 Serv has strategically developed its client focus; from supporting smaller commercial and domestic clientele, to growing its capabilities to also encompass support for larger clients with specific needs and requirements.

Following the introduction of Serv Fire, the Serv Group can now offer a comprehensive Fire and Security package throughout the UK.

Service Coordinator - The Role
Expect a varied role working within a busy environment organising client accounts and supporting the Operations Manager with the management of administrative tasks within a small team.

This person will be expected to:

• Handle confidential data in a discreet manner
• Pay careful attention to detail
• Be a team player as well as being able to work on own initiative
• Have intermediate computer skills (Outlook, Word, Excel)
• Be a good communicator
• Be customer focused

This person will be rewarded with:

• The opportunity to join an established business
• An open and supportive team environment
• Personal development and training

Service Coordinator - Key responsibilities:

• General administration including answering calls, dealing with queries & managing multiple email mailboxes.
• Diary management of multiskilled engineers for maintenance, small works and surveys. Including hotel bookings/travel arrangements that need to be considered for regional works.
• Raising purchase orders for materials required for small works and to maintain stock levels.
• Approving supplier invoices from purchasing to the accounts department to ensure payment.
• Closing jobs on the system once they've been successfully completed to ensure all documentation is saved correctly and submitted to clients. Including any quotations/estimates to be raised and invoice submitted to the accounts department
• Engineer vehicle maintenance for servicing and repairs