Service Delivery Administrator

�? Exciting Opportunity: Service Delivery Administrator at a Leading Company! �?

Are you a proactive, customer-focused professional with strong administrative skills? Do you excel in dynamic, fast-paced environments? We have the perfect opportunity for you! We are seeking a talented Service Delivery Administrator to join our client, a distinguished leader in their field for over 60 years, known for their commitment to quality and innovative solutions.

We are looking for a personable, friendly, and experienced administrative professional who is adept at balancing administrative duties with customer service! This is a lovely role, in a warm and supportive team who will welcome you with open arms. You will be the primary contact for customers, managing queries, processing orders, and providing administrative support to enhance Service Delivery.

If you're eager to contribute to a trailblazing team and thrive on making a positive impact through exceptional customer service, we want to hear from you. Join our client and be part of a tradition of excellence, driving customer satisfaction in the construction industry!

?? What's On Offer

• Salary: circa £22k - £23k, negotiable based on experience.
• Office based. Working Hours: Full-time, 37 hours per week, Monday - Thursday 8:30 AM - 5 PM, and Friday 8:30 AM - 1:30 PM. The early finish on Friday operates on a rotational basis within the team. When it's your turn to work on a Friday afternoon, you will receive a compensatory half-day early finish on another day that week.
• Comprehensive benefits package including 25 days of holiday (3 days kept for Christmas shutdown) plus bank holidays, death-in-service benefit, automatic pension scheme enrolment, access to shares scheme, discounts for friends and family, rewards gateway with discounts at selected brands and stores, and an employee Assistance Programme to support your well-being.
• Free On-site Parking.
• Permanent contract, with opportunities for growth and development.

Key Duties

• Process daily sales orders, inputting information into in-house system. Generating and issuing quotations for customers.
• Oversee warranty administration.
• Manage department inbox.
• Serve as the welcoming first point of contact for all customer interactions.
• Undertake various administrative duties, ensuring smooth departmental operations.
• Answer incoming calls and deliver outstanding telephone support, managing a diverse array of inquiries via email and phone, and troubleshooting customer issues.
• Act as a liaison between internal and external departments, ensuring seamless communication.
• Liaise with customers to resolve queries and credits, if necessary.
• Build trust and rapport to effectively resolve problems and enhance customer experiences.
• Adhere to company policies and procedures, maintaining high standards of professionalism and integrity.

What We Are Looking For

?? Organisational and multitasking skills.

?? Experience in customer service or administration, preferably in a construction or manufacturing environment.

?? Excellent communication skills, proactive problem-solving abilities, and the ability to work independently.

?? Strong team orientation and positive work ethic with proficiency in MS Office applications.

�? Desirable: NVQ Level 3 in Business Administration or equivalent.

Next Steps: Apply today! If shortlisted, you will be contacted within 5 business days. Due to a high volume of applications, only shortlisted candidates will be contacted. If you require reasonable adjustments, we are here to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.