Service Delivery Manager

Your new company
A large organisation providing transport services in Northern Ireland.

Your new role
The Service Delivery Manager will oversee the planning, organisation and delivery of transport services. As a key member of the management team, you will be responsible for ensuring safety, customer service and commerciality are at the forefront of everything we do.
You will lead a team of Inspectors, Drivers, Clerical and Ancillary staff, meeting targets in respect to punctuality, reliability and customer service excellence. You will also be responsible for managing transport services, materials and cleaning, ensuring staff are recruited, developed and trained to meet the needs of the business. As well as managing the financial performance of the district, you will identify opportunities for change and lead continuous improvement and efficiency initiatives. You will also develop and maintain relationships with key internal and external stakeholders and represent the organisation accordingly.

What you'll need to succeed
The job requires a minimum of 3 years of commercial and operational management experience, with a proven track record of Service Delivery in a large-scale business unit. The successful candidate must have experience leading and delivering change in a trade unionised environment, budget preparation, financial forecasting, and financial analysis. The successful candidate should have knowledge of employment law and HR/Industrial relations practices and procedures. They must possess an HNC/HND or equivalent or be educated to a degree level. The candidate must have experience using computer packages, be willing to undertake PCV licence training, manage safety, measure performance, and drive improvements, as well as have an awareness of the company\'s operating environment and identify opportunities for business development. They should be able to deliver excellent customer service, plan, organise, and make decisions during normal business cycles and emergencies, work on their initiative, lead continuous improvement, and efficiency initiatives, demonstrate leadership experience in a business environment and possess first-class written and verbal communication skills.

What you\'ll get in return

• Competitive salary
• Excellent pension contributions
• Permanent position
• Great career development opportunities
• Competitive annual leave

What you need to do now

If you\'re interested in this role, click \'apply now\' to forward an up-to-date copy of your CV, or call us now.
If this job isn\'t quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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