Service Delivery Manager

Type: Full Time, Permanent

Salary: c£45,000

Start Date: ASAP

My client, London’s leading fully co-educational school, is seeking to appoint an exceptional Service Delivery Manager to join an outstanding IT Team. Working closely with the Director of IT to deliver operational IT service, embed policy and procedure, and act as technical escalation point across the school, as they embark on a new and exciting expansion of digital technologies.

The school is a high user of IT and relies heavily on the tech to work. The successful candidate is expected to be able to demonstrate excellent inter-personal skills, communicate clearly relevant technical material, and to have and continue to develop relevant technical skills and expertise.

Key Responsibilities:

• Managing team of at least 5 staff – a strong manager with solid experience of managing a diverse team, managing the team & performance & resource planning.
• Service Management/Delivery – managing a busy helpdesk with ITIL experience (1st, 2nd & 3rd line activities) along with Change Management.
• Managing minor projects including device refresh and office moves.
• Ownership of end user devices (Windows, Apple devices as well as Chromebooks).
• Technical experience of managing Google Workspace (admin), Office 365 (admin), Apple solutions including JAMF.
• Experience in a school or similar environment (nice to have).

Key Benefits:

• Generous & Flexible Pension Provision for Teaching & Support Staff;
• Interest free travel loan;
• Staff Fee Remission: employees of the school may be eligible for fee remission;
• School Shop – 20% discount for school uniform, equipment and stationary;
• Generous holiday provision - 33 days per year including bank holidays, rising to 38 days per year after five years of service;
• Full induction programme for all staff;
• Opportunity and funding for CPD;
• iPads and laptops provided for all teaching staff to support lesson preparation, administration and report writing;
• Supporting your Health and Wellbeing:
• Family Friendly policies offering enhanced maternity, paternity and shared parental pay.
• Flexible working and a career break scheme;
• School Nurse, School Doctor and Staff Counsellor onsite;
• An Employee Assistance programme available 24/7 providing counselling, information, legal and financial advice;
• Cycle to Work Scheme;
• Subsidised acupressure massage on site;
• Access to superb sports facilities including an on-site gym and 25m swimming pool;
• Free lunches and refreshments are provided by the School to all members of staff during term time;

If you want to be a part of an exceptional organisation and lead your team through an exciting period of digital enhancement then APPLY NOW!

*Please note, we are not able to provide sponsorship for these placements*

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