Service Desk Advisor

Service Desk Administrator

Location: Stoke on Trent

Job Type: Permanent, Office based

Hours: Mon - Fri - 37.5 hours  

Salary: From £24,000 up to £26,000 DOE

Our client based in Stoke on Trent  is looking for an exceptional Service Desk Administrator to join their team .The ideal person will be provide a high quality day to day support to customer Service Desk team . 

- To answer all incoming calls and process and update requests from our client base, internal personnel and suppliers via telephone, fax, e-mail or web.

- Accurately process reactive, planned and statutory compliance tasks.

- To action reactive requests from our client base and log all requests on our in-house computer system.

- To liaise with site based engineers and field based facility managers to action requests as necessary.

- To liaise with sub-contractors to attend site to repair faults and raise appropriate purchase orders as required.

- To be proactive in ensuring that all requests are completed within a reasonable time frame and that the correct process flow has been adhered to.

- To be proactive in chasing job closures for client sites and to close down reactive requests that have been completed by our internal resources and sub-contractors.

- To ensure that timeframes are adhered to in relation to service level agreements.

- To review all data on our in-house computer system and be proactive in ensuring that the data is updated as required.

- To be responsible for own suite of clients and ensuring that all operational and financial procedures are adhered to.

- To carry out administrative tasks involved in setting up new supplier/contractor accounts

Experience, Skills & Knowledge Required;

· Demonstrable experience as an administrator. It would be desirable but not essential for this to be in property related services.

· Good written and oral communication skills and the ability to liaise effectively with contractors and external agencies.

· The ability to work on your own initiative.

· Ability to work under pressure and prioritise workload.

· Competency in the use of Microsoft Excel and Word.

· Good organisational and administration skills.

· Good telephone manner.

Benefits

25 Days Annual Leave

Life Assurance 3 X Salary

Season Ticket Loan

Pension

Staff SPS (not guaranteed)

Prof Subs

Private Medical Cover

Income Protection 50% of Base Salary

My Reward - Discounts on shops,  cycle to work, gym membership, buying and selling holidays etc.

Closing date: 28/7/2024

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Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.