AddressThis role is offered at Part Time Hours of 20 a week.
Monday to Sunday on a rostered basis that cover the Terminal opening hours of 06:30 to 20:00.
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The position of the Terminal Duty Officer incorporates Facilities Management services and Customer Services in an active role where daily inspections, procedures and duties are carried out to the Facilities Management contract specifications at Stornoway Airport.
The role of Terminal Duty Officer will include but not be limited to the following operational areas:
· Provide a supportive role to the Facilities Management Supervisor:
· Complete certain tasks, activities and projects organised in connection with Stornoway Airport.
· Assist and contribute to maintaining the close working relationship with our client
· Comply with all company policies and procedures
· Identify, investigate and report issues in relation to Maintenance, Customer services and Airport Facilities and escalate and resolve to a satisfactory conclusion
· It is expected that, from time to time, the acquisition of additional shifts over and above the rostered shift pattern will be required in order to assist in covering annual leave / absence.
· Disruptions to scheduled working hours can result due to weather delays and airline / airport operational issues
· Assist in the provision of First Aid to situations as a qualified first Aider.
· Contribute towards the completion of Daily and Weekly tasks generated on a work schedule.
Disclosure Scotland
It is essential that the successful applicant is able to apply for and obtain an Airport Restricted Zone Pass
In order to achieve this the applicant will be expected to:
- Apply for a Basic Disclosure Criminal Record Certificate
- Provide a satisfactory and detailed employment history
- Provide references for the last 5 years
QUALIFICATIONS AND TRAINING
Essential
It is Essential that the successful candidate has received Training, gained Qualifications and is familiar, competent and experienced in the following fields:
Education
English and Maths to a certificated level
Driving Licence
Applicant must be in the position of a clean UK Driving Licence.
KNOWLEDGE AND EXPERIENCE
Essential
It is essential that the successful candidate has Knowledge of and is familiar, competent and experienced in the following fields:
Computer literacy
- Ability to perform and record tasks on word / excel
- Utilising the Internet
- Book / Diary events, meetings etc
Cash Handling
Experience in record keeping / banking
Customer Services
Previous experience in the Hospitality Industry / front facing Customer Services
Desirable
It is desirable but not essential that you have experience in the following fields:
First Aid
Previous qualification / training in First Response / First Aid role
Team / Leadership Role
Previous supervisory / Training role.
Ability to Identify, perform and pass on tasks / instruction within a team environment
Experience in Aviation
Work within the Aviation Industry / Airport environment
Microsoft Office suite:
Ability to create documents and perform tasks on Microsoft Word / Excel
PERSONAL SKILLS
It is Essential that the successful candidate demonstrates interest / attributes in the following areas:
- Good understanding of personal strengths and weaknesses.
- Ability to monitor personal performance and commitment to learning / development
- Take responsibility for actions and associated outcomes
- Set and achieve personal goals
- Work confidently in a challenging environment without supervision and use initiative to prioritise tasks independently
- Aspire to grow within the team and encourage team members to do the same.
PERSONAL ATTRIBUTES
It is Essential that the successful candidate possesses attributes in the following areas:
- Good time keeping
- Well-presented appearance
- Polite manner
- Enthusiasm
- Intuitive
- Responsible
- Considerate
- Recognize instruction
- Flexibility
- Active / Genuine Interest
- Proactive and observant
- Good communicator
Job Types: Part-time, Permanent
Salary: £11,440.00 per year
Benefits:
- Company pension
- On-site parking
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
Work Location: In person
