College Services Advisor (Welcome Desk)

Reference number: JR235067

Location: London Bridge

Working pattern: Full-Time

Contract Type: Permanent

Number of roles: 1

Salary: £26,250 - £27,000 Per annum + Benefits

We are looking for a College Services Advisor (Welcome Desk) to join our team.

The role will initially be at our Welcome Desk, supporting the facilities and College Services teams, you will be responsible for supporting the aims of the entire College Services Team, by supporting the day-to-day functions of the team to ensure excellent service, student support, and the effective and efficient administration of all processes and procedures.

This is an excellent opportunity for a Student Services Advisor, who is looking to expand their skills and build their career with an industry leader.

What you’ll bring to the role

• Providing excellent customer service in a student-facing environment.??

• Addressing student inquiries by offering guidance and directing them to the College Services Hub, ensuring an inclusive approach and connecting them with additional support as needed.

• Maintaining accurate information of visitors and contractors, including a diary of expected service visits, assigning building keys and relevant access cards, as well as the delivery of Health and Safety information to contractors, visitors, and all other building occupants.

• Working with the building security making sure access to the building is restricted, and only those who have the right to access it, do so.

• Managing and reconciling delivery notes and items delivered to make sure all is correct, and post, making sure all is given to addresses effectively.

• Taking ownership and responsibility of the reception area and, making sure it is kept tidy, clean, and organised.

• Answering phone calls which come through the college main phone line and directing them to the relevant team.

• Maintaining accurate information on the student management system.??

• Supporting pre-arrival, arrivals, registration, and welcome events and delivery of extra-curricular activities

• Assisting in the maintenance and development of student-facing content.??

• Providing administrative support across the whole student life cycle.???

• Assisting compliance with regulatory frameworks.???

• Working with the College team to continuously improve the student experience.??

What we do

The role is based at Kaplan International College London (KIC London), a vibrant university pathways college where students from more than 80 countries come to prepare for entry onto undergraduate or postgraduate courses at one of our 7 prestigious university partners. Following a recent major refurbishment project, KIC London offers students a beautiful, state-of-the-art study environment, with a range of learning spaces which encourage both collaboration and independence. Our KIC London team is committed to ensuring our students thrive socially and academically during their studies. Our college is located next to borough market, two minutes from London Bridge station, offering fantastic views across the Thames to the City of London.

What we offer

As well as a competitive salary, and paths for career progression, we offer a comprehensive benefits package that includes:

• 28 days annual leave*

• Big discounts on Kaplan courses for you and your family

• 24/7 confidential helpline providing counselling and other support services

• Company pension contributions

• Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels

• Medicash Health Cash Plan

*Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time.

How to apply

To apply for this role please submit a CV along with a Cover Letter detailing how you meet the requirements of the role. Please note, we recommend that you apply at the earliest as this vacancy will be closed once, we have gathered a suitable shortlist.