Service Desk Analyst

Service Desk Analyst

Near Newport Pagnell, with hybrid working. Working Hours are 05:30 to 13:30 hours Mon - Fri

Are you an enthusiastic and motivated data-focused Service Desk Analyst who is looking for a new opportunity to use your technical skills and develop more? Would you want to work for an organisation where, according to the results of a recent employee engagement survey 93% of the company would recommend the company as a good place to work Read on, as this might just be the role that you are looking for.

A thriving SME - and one of the UK s most innovative and trusted providers of intelligent data and tech mobile solutions - my client works with some of the most recognisable names in retail. And, right now, they re looking for a dynamic individual with lots of drive and enthusiasm to join their friendly, high-performing Service Desk Function.

What makes you a great fit:

• At least 2 years experience of working in a really busy client led Service Desk or Customer Support role
• Comfortable in acting as a 1st line of Support and resolving a variety of issues
• Excellent verbal and written communication skills
• MS Excel (Data Analysis, Checks and Investigations)
• JIRA Service Desk
• A proven track record of good relationship-building skills: internally, cross-functionally and customer-facing
• Experience troubleshooting within a technical environment
• Exposure to Incident and Change Management
• Apply creative problem-solving and logical thinking to get issues resolved correctly and as quickly as possible.

They work in a hybrid style, with 3 days a week in the office and the balance from home. Last but not least, you ll need to be a car driver due to the rural location.

The benefits

My client will offer the right person an attractive salary, 24 days holiday, increasing to 26 after five years, plus an extra day for birthdays, non-contractual annual bonuses and pay reviews (based on performance) and a company pension scheme with 5% employer contribution.

Getting to know you

If you have the skills, we would love to hear from you. Please make sure your CV shows your relevance to the role and why this would be a good fit for you.

From there, one of the Feather Grey Recruitment Team will be in touch. If you look to be a great fit then we will look to arrange a chat.

If all goes well, then we need to put you in front of our client!

This will involve a two-stage client interview that s likely to be a combination of Teams and face-to-face.

All applicants will receive fair and impartial consideration without regard to race, sex, colour, religion, national origin, age, disability, genetic data, religion or other legally protected status.

We will respond to all applications.