Address Can you bring your IT and customer support skills to our IT department? Join our team in Reading and enjoy a collaborative culture that empowers you to build a career you can be proud of.
Service Desk Analyst is responsible for the sale of all identified company approved products within their defined sales area by developing and nurturing appropriate relationships with hotels, contractors, architects and key accounts. The successful candidate will need to be located within the territory geography and will be based in our office in Reading.
The skills and experience you need
We are looking for someone who has:
What we offer
We’re passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us – here’s what we have to offer:
Learning and career development opportunities, whether it’s online learning, management training or enhancing your skills.
A competitive salary and incentive schemes.
Variety of benefits including Holiday Flex, Cycle 2 Work, attractive company pension, discount portal, recognition scheme and wellbeing program… to name just a few!
Let’s create a safer and more open world - together!
To find out more about us, visit www.assaabloy.com
Service Desk Analyst is responsible for the sale of all identified company approved products within their defined sales area by developing and nurturing appropriate relationships with hotels, contractors, architects and key accounts. The successful candidate will need to be located within the territory geography and will be based in our office in Reading.
What would you do as our Service Desk Analst:
- Answer Technical Support Calls
- Repair of Products
- Resolve customer technical issues by telephone/ remote desktop where possible
- Escalate customer support issues that require engineer attendance and liaise with Field Service Team appropriately
- Repair equipment returned by customers
- Maintain customer software backups and log
- Support external engineers
- Support other internal departments
- Keep ServiceNow up to date with all activities
- Setup of After Market Sales Orders
The skills and experience you need
We are looking for someone who has:
- Maths and English GCSE / O Level certification
- Knowledge of PCs and networks
- Previous experience in IT servicing / repairs
- Networking experience
- Electrical/Mechanical repair knowledge (advantage)
- Experience of telephone support
- Experienced in dealing with customers / users
- Windows Operating systems experience
What we offer
We’re passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us – here’s what we have to offer:
Learning and career development opportunities, whether it’s online learning, management training or enhancing your skills.
A competitive salary and incentive schemes.
Variety of benefits including Holiday Flex, Cycle 2 Work, attractive company pension, discount portal, recognition scheme and wellbeing program… to name just a few!
We review applications regularly, so don’t wait
We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us
To make sure your personal data is safe, we don’t look at any applications sent by email or post. If you have any questions about the role or the process, email Dominika Nalepa,
Talent Acquisition Business Partner, at dominika.nalepa@assaabloy.com
We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us
To make sure your personal data is safe, we don’t look at any applications sent by email or post. If you have any questions about the role or the process, email Dominika Nalepa,
Talent Acquisition Business Partner, at dominika.nalepa@assaabloy.com
Let’s create a safer and more open world - together!
To find out more about us, visit www.assaabloy.com
We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 52,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 52,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.
As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
