Service Desk Analyst - Financial Services

Join a company you could spend your whole career at.

You’re going to be joining a well-established business that’s been around for well over one hundred years. This should mean future job security and the opportunity to grow and progress your career in IT within Financial Services. There’s a great opportunity to learn here and provide support for all users across the business, across the UK.

You’ll be coming into a busy Service Desk where no two days will be the same in terms of the tickets you’ll receive. You’ll manage all the tickets, solving issues where you can, but escalating things that require a more detailed, complex fix. You’ll work closely with the IT teams across the business to get problems solved and will play a key part in providing efficient support.

Tickets are logged through ServiceNow and ITIL methodologies are followed. The key thing here is to provide excellent customer service to your colleagues whether its via phone, email or the ServiceNow portal.

This will be the perfect job for you if you’ve recently graduated or if you’ve got a year or two of experience on a Service Desk already. It’s most likely you’ll have worked on a Service Desk already using ServiceNow and it would be even better if you have the ITIL foundation qualification. This is by no means essential.

You’ll be joining an extremely well respected Financial Services firm and you’ll be given a platform to progress. You’ll be paid up to £27,000 as a basic salary plus a comprehensive benefits package that includes, but is not limited to private medical insurance, life assurance, additional pension contributions, the chance to buy more holiday and shared parental leave.

Want to progress your career in IT and Financial Services? Get in touch.