Service Desk Team Leader

Service Desk Team Leader - Kent

My client has a very exciting opportunity for a Service Desk Team Leader to provide management over the 1st and 2nd line technical support teams across multiple sites in Kent. As well as managing the teams, you will be an escalation point for all support tickets including server, desktop and networking infrastructure and telephone systems.

In the first instance this will be for one company and is therefore a really exciting opportunity to develop your skills and experience in a management role as the team, company and responsibilities develop. You will be performing a hands on role and will be utilising your IT support technical expertise.

You should have previous experience in an IT Management/Support Desk leadership role and be experienced in various areas of IT infrastructure and have a good track record of managing and maintain good quality and accurate documentation.

In terms of technologies, you should have a broad understanding of IT including Office, SQL, Windows OS and Networking (Unifi/Meraki/Cisco).

To be considered for this role and to discuss in more detail, please send an up to date copy of your CV as soon as possible.