Service Desk Team Leader

Service Desk Team Leader - Networks
London / Hybrid
Up to £43,000 + Pension + Private Healthcare + Hybrid/Flexible Working + 25 days Holiday + Employee Assistance Programme + Private Dental Insurance + Sick Pay + Paid Volunteering Days + Life Insurance + Company Events + Great Company Culture
Are you a Service Desk Team Leader with experience leading a small team or a confident Tier 2 technical support looking to move into a Team Leadership role?
This company are a dynamic and innovative Managed Service Provider (MSP) specialising in comprehensive IT solutions, driven by a passion for technology and client satisfaction. They are now looking for a Technical Support/Service Desk professional to join them in a Team Leadership role.
In this role you will enjoy a mixture of working from home, working from the office and occasional visits to sites in London when required. Whilst being hands on with Tier 2 technical support and dealing with tickets related to Network issues, you will also oversee a small team and provide mentoring/leadership duties. The devices you will be working on are routers, switches, firewalls, load balancers, VPN, QoS etc.
The ideal candidate will be confident Service Desk Team Leader or 2nd Line Support with mentoring skills looking to step up. You will need to have strong tier 2 support knowledge with Network products, devices and services and experience working with Juniper amongst other network security platforms.
This is a great opportunity to join a fast paced and exciting MSP with a glowing reputation whilst providing you the opportunity to showcase your skillset and ability from a hands on and Team Leadership perspective.
The Role:

• Mixture of work settings: Home, office, and occasional site visits in London
• Hands-on involvement in Tier 2 technical support
• Management responsibilities for a small team
• Providing mentoring and leadership duties
• Dealing with tickets related to Network issues
• Working with devices such as routers, switches, firewalls, load balancers, VPN, QoS, etc.

The Person:

• Ideal candidate: Confident Service Desk Team Leader or a 2nd Line Network Support with good mentoring skills, seeking a step-up in responsibilities
• Required expertise in tier 2 support knowledge in Networks
• Familiarity with Network products, devices, and services
• Experience working with Juniper and other network security platforms