Service Desk Team Leader

McCabe and Barton have partnered with a niche retail bank to offer this role as Service Desk Team Leader.

You will lead a team providing a blend of L1 & L2 support across the organisation. You will have day-to-day accountability for the Service Desk function, including ticket and incident management. You will be providing line management to the team, coordinating service activities to resolve tickets with minimal downtime and drive service improvements. The team works primarily within a Windows & Cloud environment and it is taken as a given that you will have hands-on experience with these technologies/

Key Skills and Experience:

• 5+ years working within a Service Desk environment
• Experience managing or leading live service support teams at Level 1 or 2
• Background in banking or financial services - ideally retail banking
• Ability to handle outsourced suppliers and teams
• Knowledge of service management and tracking software such as JIRA
• Strong communication and interpersonal skills with an ability to rephrase information for all levels of technical understanding.
• Self starter and team player