Service Lead

SERVICE LEAD - Community Accommodation Service - Tier 2

Job Type - Permanent/Full-Time

Hours - 40 hours (including 5 hours paid lunch breaks)

Salary - £34,422 ( Base- £34,222 + UWH- £200) per annum

Location - South Central - There is an expectation of travel within the South Central Region (Hampshire, Buckinghamshire, Reading and Milton Keynes  (Driving Licence and access to vehicle MANDATORY).

The provision of the contract is between 08:00 and 22:00. As such, you will be working 8 hours shifts Monday to Friday.

We believe that a career is not just about earning a living; it's about having your say and making things happen that can mean positive changes to the lives of vulnerable people.

We are a national social justice charity with more than 50 years' experience of changing lives, building stronger communities, and reducing crime.

Nacro have launched the Community Support Service - Tier 2 (CAS-2) which is a national service commissioned by Ministry of Justice to provide accommodation and support as an alternative to custody.

This role is based within our team in South Central. The Team provides flexible and holistic support to residents with a wide range of support needs. We aim to support them to find and keep a stable home at the end of their CAS-2 placement.

This role provides an excellent springboard into other criminal justice professions and housing roles.

To learn more about Nacro please click here

Who are we looking for?

This is an exciting opportunity to join our team as a Service Lead to manage and lead a team of Support Workers to deliver high quality, effective supported housing services and housing management services to a range of service user groups (including those on Bail, prison leavers and those going through the criminal justice system) that meet their needs, contractual requirements and organisational financial targets.

You will be able to demonstrate extensive knowledge of support planning and safeguarding as well as experience of working with vulnerable adults with complex needs (such as substance misuse, physical health, mental health, seeking employment and housing support). 

We are looking for a Manager who is able to prioritise tasks effectively; ensuring their team are supported, Service Users needs are prioritised and contractual KPI's are met. You will need to be adaptable and highly organised to balance your time. You will champion relationship mapping in your region, including developing links with supporting agencies, promoting BASS at external forums and being part of multi-agency meetings. 

You will have previous line management experience and the ability successfully lead and line manage a team. You will have excellent people skills, which will be inclusive of problem solving, and both written and verbal communication skills. 

Key Responsibilities: 

·       Effectively lead and deliver services which comply with the regulatory framework.

·       Meeting service quality standards and ensuring your team are adhering to all operational and policy standards.  Be the accountable lead for the service.

·       Ensuring all service user support and safety plans are in place, are in date and reflect individual needs.

What we want from you:

• Extensive knowledge of support planning and safeguarding.
• Ability and experience of coaching and supporting others, and leading by example.
• Experience of working with vulnerable adults with complex needs (such as substance misuse, physical health, mental health, seeking employment and housing support).
• Experience of working with stakeholders in the Criminal Justice System and the ability to communicate effectively to partners and providers.
• Flexibility to travel within your allocated patch for training and team meetings and be flexible to cover other local patches as required.

What you can expect from us:

• A dynamic and supportive team who delivers results for the people we support every day.
• The opportunity to work flexibly within the community as this role allows you to work from h