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Form of workGoodman Masson are partnered with a leading London University who are recruiting for a Service Management Specialiston a permanent basis. This is a newly established position within a busy team and is a great opportunity to build on your curent Service Management experience.
Salary: Up to £42k per annum depending on experience
Location: Mainly remote with an expectation to be onsite in London roughly once per week
The successful Service Management Specialist will:
- Look at major incidents and suggest improvements
- Document current processes
- Monitor escalation of incidents and service requests
- Assist with the implementation and development of Service Management processes
- Work closely with internal stakeholders to improve processes and create engagement materials
The successful Service Management Specialistwill have:
- A Service Desk / IT Support background
- Proven exposure to Service Management and/or Problem/Incident Management
- ITIL framework understanding
- Experience using Microsoft Office applications
- Excellent customer service skills and a willingness to learn
If you are interested in this role please get in touch with for further information.
We also offer £300 vouchers for successful referrals.
In our company values we aim for equity at all stages of the recruitment process, please let us know if we can do anything to make the process more accessible to you.
