Service Manager

Service Manager

Location: Leatherhead, Surrey (Hybrid)

Salary: Circa £28k + Excellent Benefits

Working Hours: 35 hours per week

The Client:

Our client, a leading charitable organisation in the health and social care sector, specialises in personal care services, including washing, dressing, and operates a Day Unit for early-onset dementia.

The Role:

As a Service Manager, you will report to the Senior Service Manager, overseeing a team of care workers, and ensuring adherence to high standards and regulatory requirements.

Responsibilities:

-Lead and guide Care Support Workers (CSWs) / Care Support Assistants (CSAs) through supervisions and staff meetings.
-Act as the first-tier support for out-of-hours assistance to care workers.
-Efficiently roster resource hours within the sector, maximising utilisation.
-Address HR / Employee Relations concerns, following organisational fact-finding processes.
-Monitor and manage sickness, ensuring timely return-to-work documentation.
-Drive recruitment and interviews for CSWs / CSAs in the allocated sector.
-Respond effectively to client / carer inquiries, maintaining clear record-keeping.
-Lead inductions for new CSWs / CSAs and perform 70% reviews of service provision.
-Provide direct support for client visits at short notice.
-Maintain proactive management of CSW / CSA profiles on the HR system.
-Submit clear sector performance reports to Senior Service Manager weekly.
-Monitor and direct the quality of reports from care workers through spot checks.
-Evaluate client support documents adhering to sector-specific company procedures.

Requirements:

Essential:

-Previously worked as a Service Manager or in a similar role.
-Previous line management experience, ideally in a care setting.
-Possess Care Certificate and knowledge of CQC regulations & Health Care Act.
-Strong understanding of (unpaid) carer needs.
-Comprehensive knowledge of Care Act 2014 and Mental Capacity Act 2005.
-Valid UK driving licence with a roadworthy car.

Desirable:

-Previous experience with Learning Disabilities, Autism, and Dementia strategies.
-Possess management experience in multi- disciplinary team.
-NVQ Level 3 in Health and Social Care.
-Background in writing audit risk assessments and care plans.

Benefits:

-Competitive salary
-Pension scheme
-Life assurance
-Overtime availability

Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.

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