AddressService Manager Needed - JCB Eurovans Eastbourne
We are recruiting for a Service Manager to join our team in Eastbourne at our Volkswagen Commercial Vehicle dealership.
About you..
Due to the nature of the role and environment, you must have had at least two years previous experience of the aftersales department, preferably with VAG commercial vehicles. You will need to demonstrate excellent customer satisfaction whilst maintaining departmental profitability. You should be self motivated, be able to work under pressure and be a good communicator.
Service Manager Responsibilities:
- Manage a team including training, development and performance management.
- Review the Service department's performance to ensure the customer experience is the best it can be.
- Understand and utilise financial KPI's to improve the business.
- Work within a multi-franchise environment.
- Communicate effectively at all levels from the workshop floor to board level.
- Maintain manufacturer relationships and adhere to manufacturer standards.
- Motivate themselves and be results driven.
- Use manufacturer and internal systems confidently and have strong IT skills.
About the JCB Group
The JCB Group is a family-run business going through an exceptional period of growth and this is set to continue. We have 18 locations across Kent, Sussex and Essex and around 450 employees covering numerous internationally recognised brands eg Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, SEAT, SKODA, CUPRA, Kia, Renault, Dacia, Alpine, Mazda and TPS.
So what will we do for you in return for your hard work and commitment?
You will be part of a varied and progressive dealer group with opportunities for progression and development.
We offer a competitive holiday allowance, pension scheme, as well as the option to purchase new and used cars for yourself and your family at really competitive prices.
If you feel this role is for you and would like the opportunity to work for a fantastic company who has its people and customers' very best interests at heart then apply online today.
**Please note only applicants successfully shortlisted for interview will be contacted**
