Service Manager (Motor Trade)

Job description

Are you an experienced Service Manager within the HGV or commercial vehicle industry? Would you like to work for a business that not only has over 100 years under its belt but is also the largest of it's kind in the UK?

Our client is looking for a well seasoned Service Manager to head up their service department at their newly opened site in Wolverhampton. With direct management and supervision of 10 technicians, 3 apprentices and 4 service advisors and administrators, this is not a job for the faint hearted! It requires unrivalled commercial acumen, excellent leadership skills and superb communication skills to confidently influence at all levels within the business. If this sounds like you, please read on!

Service Manager Job Summary

• Permanent
• Salary negotiable and will depend on experience
• Hours of work: Monday to Friday - 08:00 to 17:30 (45 hours per week)
• Location: Bushbury, Wolverhampton

Main Duties and Responsibilities

• Manage all Service Department procedures with the aid of Workshop Controller
• Fully support the Workshop Controller, in their daily routine and take control of any ongoing issues or escalations
• Ensure all clock cards are reconciled each day for the admin department.
• Ensure service reception and workshop control manage planned events including MOT bookings, PMI s and services including workshop loading
• Take full control of the WIP on a daily basis to ensure that every effort is made to ensure the WIP is kept under the KPI levels, questioning all old jobs to ensure prompt close down
• Review all warranty jobs to ensure coded and fully compliant to the manufacture warranty standards before sending for costing.
• Dealing with customer queries and or complaints in a timely manner
• Managing, coaching and motivating employees to ensure that targets and business objectives are met.
• Management of the service department budget
• Take overall responsibility for depot including H&S, housekeeping, alarms and fire tests etc

Service Manager - Person Criteria

• You must have a solid technical background in the HGV service sector to be considered for this role (essential)
• Able to communicate well with customers and colleagues alike via phone, email and face to face
• Organised with a solution focused mindset
• Works well under pressure and in a time sensitive environment
• Experience of working at a similar level within the commercial vehicle industry

Benefits

• Highly competitive salary + bonus scheme
• Company Car
• Laptop & Mobile phone
• 22 days holiday plus bank holidays (increases with length of service)
• Healthcare scheme
• Cycle to work scheme

If you are currently a Service Manager, depot manager or have held a similar role within the automotive industry, I'd love to speak to you. Please apply today with your CV or give us a call for further details