Services Manager

Services Manager

Job Type: Full Time

Location: Thurrock, Essex

Salary: £37,433 - £45,751 per annum

We are The Forward Trust (formerly RAPt and Blue Sky), the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community.

What will you be doing?

We are looking for someone to lead and deliver on the key areas outlined below:

• Liaise with senior stakeholders, commissioners, and representatives from other agencies in your regional area to ensure The Forward Trust services fit into the overall structure of the Personal Well Being contract strategy within the MOJ Probation Services Dynamic Framework.
• Build, manage and continuously improve the working relationships with contractual partners alongside Senior Management.
• Through the Team Leaders, ensure that the services you are responsible for are delivering services in accordance with the needs of the service users and are Audit compliant.
• Attend all relevant key partnership, internal and external meetings to support Team Leaders.
• Prepare and deliver details reports on the effectiveness of the services in your cluster and their performance against KPI’s in accordance with agreed deadlines.
• Take on other reasonable tasks and responsibilities as deemed appropriate by the line manager.

What are we looking for?

• A thorough understanding of the requirements of providing drug and alcohol services, including addiction treatment programmes within a range of settings.
• Previous experience of developing and implementing service improvements.
• Demonstrable experience in the management of people and performance including formal processes.
• Experience of overseeing the collection, recording and collating of information,including statistical data, for audit, research and reporting purposes
• Understanding of Psychosocial and 12 step interventions and community provision
• Experience of supervision of therapeutic group work of others and proven human resources management skills.
• Experience of working within the voluntary sector.

What we offer

• Training and Development Opportunities
• Flexible working
• Season Ticket Loan Scheme
• Cycle to work scheme
• Crisis Loan Scheme
• Electric Car Scheme
• Simply Health Cashback Scheme
• £90 per month - External Therapy Allowance
• 3 x Wellbeing Days (pro rata'd for part time employees)
• Access to Blue Light Card
• 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays
• Contributory Pension Scheme - Employer matched contributions of up to 6% in the first two years’ service and up to 9% thereafter
• Death in Service Payment (2x annual salary)
• Critical Illness Insurance (subject to qualifying criteria)

To Apply

If you feel you are a suitable candidate and would like to work for The Forward Trust, please click apply to complete your application.