Shifts IT Managerrequired on a Permanent basis for a global FinTech Business Based in Swindon.You will be leading a team of 1st and 2nd line Technical Support Analysts and you will be responsible for supporting and developing your team to achieve the highest level of client service.
- Package on offer:
- Basic salary of up to GBP55,000
- Shift Allowance 20%
- 5% Bonus
- Flexible working
- 25 Days Holiday + Bank Holidays
- Pension Scheme (6% Matched)
- Medical Cover
- Gym Membership
Your day-to-day responsibilities will include but not limited to:
- Take the lead position during Major Incidents, when on shift, delivering a systematic and measured approach during all serious incidents, focusing on coordination, communication, facilitation & collaboration.
- forms and operational tools, in the pursuit of maximum uptime/availability in line with the agreed SLA.
- Assess and build action/development plans for current & future technology knowledge & skills that are required for you and your team to succeed in Service Delivery.
- Manage client escalations during shift, as well as ensuring your entire team regularly communicates internally and externally on all issues and live tickets.
- Optimise Support ticket/workflows in line with Support Standards and Procedures to deliver a high and consistence performance from your team and each team member, whilst also committing to the adherence of the client SLA
To apply for the
Shifts IT Manager you will need to have the following skills:
- Able to demonstrate experience of leadership
- SQL - Experience in writing SQL queries
- Unix - Ability to navigate file system and interrogate/ edit files
- Experience in the implementation of large-scale complex IT solutions for multi-functional, multi-national organizations
- Experience in the definition and design of complex solutions
- Proven experience in client relationship management
- Proven ability to build high performing teams
- App Dynamics
- Jira/ Jira Service Desk
- Confluence
- Citrix
If you have the following experience and wish to apply for the
IT Manager then please APPLY TODAY If you are interested please apply ASAP. The People Network is an employment agency and will respond to all applicants within three - five working days. If you do not hear within these timescales please feel free to get in touch.
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