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Salary We have an opportunity for a 20.5 hr Admin & Clerical person to join the Skin Team based at Dovecot Health Centre.
You will be the first point of contact for patients and other health professionals. The role is fast paced in a busy office environment. You will need to be professional and empathic in dealing with some sensitive issues from patients. Ideally you will have NHS experience and the initiative to ensure the patient’s needs are met.
You will work closely with the nurses in utilising the electronic system to ensure patient schedules are correct.
Input and update data in line with policy and procedure.
Be responsible for ensuring all admin work is completed in a timely manner.
We operate a paper light system, therefore the need for I.T. skills is important.
The successful candidate will be required to possess good knowledge of verbal and written communication skills, in order to liaise with Service Users on a daily basis and with a wide range of staff both internal and external to take messages, deal with enquiries and pass on accurate information.
The successful candidate will also deal with all forms of communication, e.g., letters, memos, emails, and telephone calls. You will need to have the ability to work independently and as part of a team.
The successful applicant will have knowledge of office procedures and be familiar with Microsoft Office, previous experience of working in an office environment, data input skills and the ability to priorities own workload and work to defined timescales; previous experience within a health care environment would be desirable.
You will be responsible in your role to book appointments and any associated data entry including the retrieval and maintenance of patient records.
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Flexible working requests will be considered for all roles.
Provide comprehensive administrative support to teams.
Use information systems with specific responsibility to ensure a high standard of information recording is maintained.
Produce standardised computer generated reports and/or statistical information as requested by line manager.
Type all correspondence relating to the team.
Undertake general office duties, including ordering supplies and managing stock levels.
Answer the telephone, clear answer-phone, record messages and respond to queries in a timely manner ensuring effective communication in line with local policies for non-clinical information only.
Transfer relevant information to all health and social care providers as requested by line manager.
Input accurate and timely information required for audit purposes.
Provide reception support as and when required, including receiving clients to the service and assisting with enquiries.
Take responsibility for keeping the Office/Reception/Waiting area, clean and tidy.
Be responsible for the opening and closing of buildings, if required
Co-operate with risk assessments and ensure that risks are identified and reported as they arise in the workplace.
Requirement to work from other bases within the organisation, if necessary, and to undertake any other duties that may be required appropriate to the post holders grade, experience and competence.
The post holder shall as necessary provide cover for and undertake duties of absent colleagues.
Assist with the training of new clerks within the service
