Address
Form of workThe Smart Metering project is a new but extremely important initiative for Affinity Water. The postholder will report to in the Customer Experience Directorate but will work predominantly in the Smart Metering project which is in the Asset Strategy & Capital Delivery Directorate reporting to the Head of Smart Metering on a daily basis.
This is a key role within the new Smart Metering team, responsible for producing and maintaining existing processes alongside identifying improvements to produce new lean business processes, which will enable an efficient and customer focused approach to our Smart Metering deployment activities.
This role is responsible for working with colleagues across the Metering team and with subject matter experts across and outside the business (leakage, customer, developer, non-household, demand management, billing, technology, supply chain etc) to identify the impacted processes and ensure a smooth transition to new ways of working.
Typically, you will be required to:
- Ensure all our existing end to end business processes are accurately documented, with resources (internal teams / external supply chain) and technology (systems) overlaid.
- Develop a continuous improvement plan to systematically review and challenge all processes.
- Undertake process improvements initially targeting the greatest areas of wastage and inefficiency
- Identify continuous improvement projects for consideration and prioritisation by the wider business and supply chain.
- Ensure the customer and colleague experience is at the forefront of any Continuous Improvement projects, and balance this with the needs of the business
- Work with the wider business in the creation of Business Cases, to support the initiation and mobilisation of any continuous improvement projects.
Requirements:
- Lean Six Sigma Green Belt, or equivalent business process improvement qualification
- Proven continuous process improvement and change management experience
- Effective leadership, interpersonal, and communication skills
- Demonstrable experience of internal and external stakeholder engagement and liaison
- Good knowledge of business process development and implementation
- Influencing and Negotiating skills, to ensure best outcome for our business and customers.
Benefits
- Salary dependant on experience
- Hybrid Flexible working - Office based 3 days per week is expected, Improve your home-work balance
- Entry into the company annual bonus
- Annual leave 24 days rising with length of service
- A generous pension scheme that doubles the contributions you make, up to a maximum of 12%
- We offer enhanced Maternity, Adoption and Shared Parental Leave. We also have a Carers policy and Menopause policy to help us support our people through different stages of their lives.
- Access to our Wellbeing Centre with support for looking after your physical and mental
- Discounts for Medical and Dental Insurance, Retail Outlets
- Volunteer days
Affinity Water recognises the benefits of greater diversity in our workforce to better reflect the communities we serve. We are committed to building a more inclusive culture where every member of our workforce can thrive.
