Social Media Moderator (Ftc)

8.53 (8052)

This role is offered on a hybrid contract giving you the opportunity to also work from home three days a week.

Purpose of job:

Comic Relief have an exciting opportunity for a Community Manager to join the team and support the Social Media and Content Manager in moderating the Social Media channels during this year’s Red Nose Day campaign.

Key responsibilities will include monitoring and responding to comments and mentions, alongside implementing escalation processes.

The successful applicant will have previous experience working in Social Media community management.

Key responsibilities:

• Reporting to the Social Media and Content Manager to support moderation of Comic Reliefs Social Media channels during the Red Nose Day campaign.

• Engage in timely, on-brand conversation with our online audiences in real time.

• Provide community management throughout the week across Comic Relief’s Social Media pages (paid and organic).

• Monitor and drive user generated content (UGC), leading on gathering consent so content can be used across Comic Relief’s communications.

• Provide the Social Media team with updates on conversation within the community

• Apply appropriate tone of voice while ensuring the brand values are reflected in communication and interaction with supporters via all channels

• Follow the Crisis Management Process and in a timely manner highlight complaints to Social Media and Content Manager.

• Passing specific customer complaints to the relevant teams in the organisation and working closely with Supporter Services.

• Support on writing FAQs in the brands tone of voice.

• Where needed support Comic Relief’s Social Media content plans, including scheduling, posting and copywriting.

Person specification

Essential criteria

• An understanding of escalation procedures where appropriate.

• Audience-focussed and a good understanding of what people do and don’t engage with.

• Excellent community management skills – a warm, fun and engaging and writing manner ideally with experience managing a large online community.

• Good knowledge of Social Media trends and how different audiences and demographics interact with Social Media daily.

• Solid knowledge of Facebook, Instagram, Tik Tok, LinkedIn and Twitter.

• Knowledge of how to use Social Media moderation tools, ideally Sprout Social.

• Experience in Social Media marketing.

• Excellent written/communication skills.

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Comic Relief we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Why work at Comic Relief

There are lots of good reasons to join us at Comic Relief. You can read more about our employee benefits, such as our commitment to flexible and hybrid working. We ask staff to come to the office twice a week, normally on agreed team days, so that we can do all those things that are difficult to do online. Our office is based in Whitechapel, London, There are lots of opportunities to develop your skills and experience at Comic Relief, including opportunities to become a Mental Health First Aider or to participate in our Employee Network Groups that focus on making Comic Relief a more inclusive place to work.

Disability Confident employer

As part of the Disability Confident scheme, we take positive action by providing first-round interviews to candidates who have a registered disability, provided they meet the minimum criteria for the role, as demonstrated on their CV.

We ask that candidates that wish to be considered for this scheme email j.scott@comicrelief.com to discuss further. Please do not email CV's/cover letters.