Solution Support Analyst

Solution Support Analyst

Permanent

Manchester: £36,500- £40,400

Hybrid

Purpose

The purpose of the Solution Support Analyst role is to provide efficient and timely organisational and support for the Enterprise Technology department. To take ownership for processes, departmental reporting including analysing and driving improvements in line with best practice and serving as the subject matter expert for Enterprise Technology working collaboratively with suppliers, technical and business colleagues.

The post holder will be expected to work independently to support the Head of Service Delivery and their peers, by analysing and maintaining data for further analysis through regular reporting and control logs while also providing proactive stakeholders both internally and across the business.

Desirable Experience

• General understanding of the typical IT-enabled departmental environment
• Able to analyse and to present quality and MI along with improvements

• Good working knowledge of standard Microsoft Office suite desirable

• ITIL qualifications desirable

• Excellent interpersonal skills
• Able to identify problems objectively and subsequently solve them
• Excellent communication skills including the ability to work collaboratively, negotiate, influence and provide constructive challenge

• Ability to work effectively across all levels of the organisation, leading by example to develop and maintain effective working relationships with a range of partners and stakeholders

• Experience of maintaining document management and reports

What's in it for you:

At AQA we recognise our employees' contribution and in return we are proud to offer an extensive reward and benefit package.

This includes:

• 25 days' annual leave rising to 30 days with service, plus all Bank Holidays and additional Christmas office closure
• Flexible working environment and professional and personal development at your fingertips.
• 35 hour working week
• Excellent contributory pension (6% - 11.5% dependent on employee contribution)
• Life assurance, BUPA PMI and Health Cash Plan
• Enhanced maternity/paternity scheme

What next?

If the role looks of interest and you would like to apply, please do so via our portal. Every application will be provided with a written response!

We are reviewing applications as they come through and reserve the right to close this role early.