Steward (Match Days - Season 2024-2025)

Location: Selhurst Park Stadium, SE25 6PU

Hours: Zero-hour contract (Matchdays and ad-hock events)

Pay rate: £13.15 per hour

Duration: 2024-2025 Premier League Season

Job Summary
If you have experience in or are passionate about customer service we want to hear from you! You will be well presented, engaging and committed to meeting and safeguarding all guests of our stadium. You are approachable, hardworking and enjoy helping others with a smile. You want to be a part of the buzz and excitement of a match day by being the face of our company and providing the best service to the customers visiting Selhurst Park stadium.

The role

The role will require a familiarisation of our supporters and our ground so commitment for the season is required. You will have the opportunity to impact a fans experience and create a memory filled day at Selhurst Park Stadium.

The role responsibilities will include:

• Commit to and attend all Premier League fixtures (schedule to be announced in June) as well as FA Cup games as required
• Be responsible for the safe access and comfort of spectators visiting the stadium
• Identify and report any incident, occurrence or hazard among spectators and report to a supervisor
• Ensure that CPFC standards are upheld by being the first line of contact with guests and provide a welcoming environment to provide the best experience and visit at Selhurst Park Stadium.

Knowledge and Skills:

• You must be over 18
• NVQ Level 2 in Spectator Safety, if you do not hold this you will require to register with our Training Provider prior your start date
• Are friendly and happy to help all clients with patience and good manners
• Have immaculate grooming standards and overall appearance
• Be mature and be able to handle situations calmly
• Possess excellent interpersonal skills and be polite and courteous

Our commitment to Equality

At Crystal Palace Football Club, Equality, Diversity & Inclusion is spirited and continues to grow due to the working environment, which makes all staff feel appreciated and welcomed. Crystal Palace Football Club do this by encouraging good relations and practices towards different groups and are committed to promoting employment opportunities that celebrate diversity.

We are committed to attracting, recruiting, and retaining the most talented candidates and the club intends to ensure that everyone who wishes to engage with the club, whether as matchday fans, staff, players, board members, participants in Foundation programmes and any other person engaged with the club's activities, has a real and equal opportunity to do so.

Reasonable Adjustment

If you require disability-related adjustments during the recruitment process, please contact DLO@cpfc.co.uk (DLO inbox is for disability-related queries only, if you wish to gain further information regarding this vacancy, please contact recruitment@cpfc.co.uk). We are here to help you through the whole recruitment process including trying to apply for a vacancy, getting in touch with us through the process, and/or helping with access in case you are required to come in for an interview.

Safeguarding

Crystal Palace Football Club is committed to safeguarding and ensuring the welfare and protection of children and vulnerable people and expects all staff to share this commitment. As such, the post holder will be required to undergo any relevant security checks, including a comprehensive background check, Enhanced Disclosure and Barring Service (DBS) to ensure the safety and protection of children and vulnerable individuals.

Job Types: Fixed term contract, Zero hours contract

Pay: £13.15 per hour

Schedule:

• Monday to Friday
• Weekend availability

Work Location: In person

Application deadline: 04/07/2024