AddressAs pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.
Together, we keep everyday life moving to build a better tomorrow.
Compensation Data
Salary starting from $90,000 per year based on skills and experience.
Purpose of the position
The purpose of the position is to sustainably grow Hiab USA’s installed base service penetration and to cultivate the partnerships with any current or prospective Strategic Account or group of accounts defined by the Company.
Main tasks and responsibilities
- Support Hiab USA’s growth strategy by sustaining customer engagement and satisfaction whilst promoting aftersales solutions that will meet and/or exceed customer needs and solve their pain points for higher efficiencies
- Coordinate and lead customer communication in cases related to but not limited to technical issues, complex repairs and/or spare parts delays in time sensitive and collaborative manner
- Act as the liaison between Hiab USA’s Strategic Account customer(s) and Hiab’s USA’s internal stakeholders such as
- Regional Services
- Technical Support
- Warranty
- Review Hiab Service performance quarterly with accounts to ensure customer satisfaction and review additional upsell opportunities
- Utilize CRM and other reporting tools for higher forecasting accuracy and service excellence
- Identify growth opportunities and develop customer specific plans in areas of
- Services
- Digital Solutions
- Negotiate and contractualize customer specific business terms and conditions
- Services
- Digital Solutions
- Collaborate with Hiab’s centralized operations to ensure process and invoicing issues are resolved in a timely manner
- Manage all assigned account activity in timely manner and provide detailed overview to Leadership, Sales and Service teams
- Actively monitor and report activities by possible prospect customers and competitors
- Participate in Trade Shows and customer events to promote Hiab Services and customer support when required
- Understand, monitor and comply with all Safety and Environmental requirements
- Actively seek and promote opportunities for personal growth and work life balance
- Up to 70% travel required
What you’ll need to succeed
Education:
- 4-year college degree preferred (Technical orientation)
Working experience:
- Minimum of five (5) years Technical Sales and/or Account Management/Sales Engineering/Product Management
- CDL Preferred
Competence and skills:
- High standards in Customer Service
- A passion for Operational Excellence
- Technically oriented, basic understanding of truck mounted load handling equipment and hydraulics
- Ability to build and maintain trusting relationships both internally and externally
- Ability to influence people and support their decisions based on facts and findings
- Understand customer’s operational situation through their KPI’s and seek for growth
- Capability to manage and coordinate multiple tasks concurrently under strict time constraints
- Ability to identify and implement Process Improvements
- Open, collaborative style of communication
- Excellent communication skills both oral and written
- Basic IT knowledge
Personal attributes or qualities:
- Finds our company values: caring, reliable and pioneering appealing and he/she can relate to these and how they will affect the responsibilities and accountabilities of the position
- Fact based and analytical
- Attention to detail
- Customer first attitude
- Us before I
- Time sensitivity and sense of urgency
- Proactive and self-starter
- Professional, positive and “can do” attitude
- Promises are meant to be kept
You will be part of
Hiab offers a variety of different career possibilities for different backgrounds and ambitions, so whatever your passion is, we may just have the job for you! We want to bring in new expertise and fresh ideas, while providing our existing employees with new and interesting career opportunities. Your talent, experience and passion may just be what we seek or need to shape the future of Hiab and our industry. We offer as well:
- Comprehensive benefit package including; health, vision, dental, voluntary life/disability insurance upon first date of employment.
- 401k program with company match
- Personal time off and company-paid holidays
- You may also be provided with a company cell phone, laptop and credit card, all to be used for the purpose of conducting company business
- Opportunities for career growth and competitive salary commensurate with experience
- Paid training
- Company mentoring program
- Tuition reimbursement for job-related continued education
Interested to join?
Please submit your resume/CV today for consideration!
Hiab is part of Cargotec
Hiab is the world's leading provider of on-road load handling equipment, intelligent services and digitally connected solutions. As the industry pioneer, Hiab's more than 3,300 employees worldwide focus on our commitment to increase efficiency in our customers' businesses and to shape the future of intelligent load handling.
Hiab's offering encompasses class-leading load-handling equipment, including HIAB loader cranes, LOGLIFT and JONSERED forestry and recycling cranes, MOFFETT truck mounted forklifts, MULTILIFT demountables, and tail lifts under the ZEPRO, DEL, and WALTCO fabrands. Hiab's ProCareTM service, award-winning HiVisionTM crane control system, and HiConnectTM platform demonstrate our constant drive to provide intelligent services and connected solutions that add value to our customers. www.hiab.com
Hiab is part of Cargotec. Cargotec's (Nasdaq Helsinki: CGCBV) sales in 2022 totalled approximately EUR 4 billion and it employs around 11,500 people. www.cargotec.com
