Address
Form of workReference number: JR236853 & JR236895
Location: London Borough High Street, U.K
Working pattern: Full-Time
Contract Type: Permanent
Number of roles: 2
Salary: £29,555 - £32,398 per annum
We are looking for 2 Student and Client Services Administrators to join our team.
You will provide outstanding advice and support for existing and prospective students, in person, via email and telephone. You will build and sustain strong relationships with clients, providing excellent client service. You will provide information to internal customers. You will contribute to the success of the team in meeting its KPI and targets.
This is an excellent opportunity for someone who is looking to expand their skills and build their career with an industry leader.
What you’ll bring to the role
Excellent organisation skills and experience ideally within an administrative role
Experience of working within a customer/client focused environment
Ability to effectively manage a busy workload with conflicting priorities
Accuracy and attention to detail
Strong verbal and written communication skills
Self -motivation with a focus on delivering a high quality of work
Proficiency in the use of office packages and databases
Tenacity to resolve issues as they arise
Team player able to work collaboratively with and through others
The role will involve manual handling of materials and classroom furniture layout
Willingness to work flexible hours to meet business needs, and able to cover evening and weekend working throughout the year
What we do
Kaplan Professional is a leading provider of apprenticeships, accountancy / tax / finance & banking courses, and professional assessments. For almost 80 years, we've helped shape the development and careers of finance professionals.
We are part of the Kaplan group, one of the world’s largest and most diverse education and assessment providers. We operate in over 30 countries and maintain relationships and partnerships with more than 1,000 school districts, colleges and universities, professional bodies and over 10,000 businesses. Our vast breadth and scope in terms of both capabilities and assets sets us apart.
What we believe in
Our goal is for Kaplan to be a great place to work where everybody can succeed, so we truly live and breathe our values: act with integrity, grow knowledge, empower & support, create opportunity, drive results together.
Kaplan is a global organisation whose mission is rooted in providing equal access to education and opportunities for advancement to people of all backgrounds. We believe diversity, equity and inclusion - of culture, experiences, perspectives - are paramount to creating success and opportunity in an ever-changing world. As an educator, partner and employer, Kaplan is committed to promoting an equitable world in which diverse talent can develop, advance and thrive.
Our Values
We live, breathe and celebrate our values - they drive what we believe in, how we behave and guide us in creating a culture of success.
• Act with integrity
• Empower and support
• Create opportunity
• Grow knowledge
• Drive results together
What we offer
As well as a competitive salary, transparent pay structures, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:
• 28 days annual leave + option to purchase more
• Season ticket loan and cycle to work scheme
• Big discounts on Kaplan courses for you and your family
• Private medical, income protection, and life insurance
• 24/7 confidential helpline providing counselling and other support services
• Company pension contributions
• Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels
How to apply
To apply for this role please submit a CV along with a Cover Letter detailing how you meet the requirements of the role. Please note, we recommend that you apply at the earliest as this vacancy will be closed once, we have gathered a suitable shortlist.
Shortlisted applicants will be invited to attend a first stage online interview, if you are successful, you will be invited back to attend a second stage online interview, which will include tasks.
