Student Services Administrator

The Role and the Department Financial Services represents the larger part of the Finance Department and includes all the processing and compliance functions including e.g. payroll, accounts payable, Student Services, credit control and compliance. Reporting to the Student Services Assistant Manager, this is a business facing function supporting the organisation as a whole and at all levels with respect to student finance services: Assist with the raising of tuition fee and residence charge invoices to students and sponsors Assist with operating a compliant direct debit collection service Process adjustments to charges arising for a variety of reasons Answer queries arising from a variety of stakeholders and monitor the types of query Any other duties required in the context of student finance services Overall work efficiently and effectively as part of the Student Services team to provide a high quality service Working at Durham A competitive salary is only one part of the many fantastic benefits you will receive if you join the University: you will also receive access to the following fantastic benefits: 27 Days annual leave per year in addition to 8 public holidays and 4 customary days per year – a total of 39 days per year. The University closes between Christmas and New Year. No matter how you travel to work, we have you covered. We have parking across campus, a cycle to work scheme which helps you to buy a bike and discount with local bus and train companies. Lots of support for health and wellbeing including discounted membership for our state of the art sport and gym facilities and access to a 24-7 Employee Assistance Programme. On site nursery is available and access to holiday camps for children aged 5-16 throughout the year. Family friendly policies, including maternity and adoption leave, which are among the most generous in the higher education sector (and likely above and beyond many employers). There is a genuine commitment to developing our colleagues professionally and personally. There is a comprehensive range of development courses, apprenticeships and access to qualifications and routes to develop your career in the University. All staff have dedicated annual time to concentrate on their personal development opportunities. The opportunity to take part in staff volunteering activities to make a difference in the local community Discounts are available via our benefits portal including; money off at supermarkets, high street retailers, IT products such as Apple, the cinema and days out at various attractions. We offer generous pension schemes.