Student Support Officer

An exciting opportunity has arisen for a Student Support Officer to join our Professional Services Team. Based in the School of Clinical Dentistry, you will provide continuity, expertise and advice to students, supporting the work of the Student Support Lead (SSL) and Director of Student Affairs (DoSA).
You will be the primary and initial contact for students in need of wellbeing and welfare support, with a remit to provide a supportive and inclusive environment that enhances our students’ experience. This includes the provision of pastoral, disability liaison and wellbeing support to students and managed interventions for students in difficulty.
You will also support the DoSA in preparing responses for Academic Appeals, Complaints and Case Reviews using a developed knowledge of University procedures and General Dental Council (GDC) guidelines.
You will be educated to A level standard (or have equivalent experience) along with significant experience of working in a Higher Education or similar environment. Knowledge of the National Health Service would also be advantageous. You will also be expected to have excellent listening skills with an empathetic approach to dealing with sensitive situations.
Due to the nature of this role, you will be expected to be based in the School.
What We Offer:
● 38 days days annual leave (including closure days and Bank Holidays), with the possibility to purchase up to ten additional days.
● Up to 5 days of paid time off to cover emergency caring responsibilities.
● A commitment to work life balance including, flexible working opportunities and hybrid working where possible.
● A highly competitive pension scheme.
● Discounts at participating shops and cinemas, and a cycle to work scheme.
● A commitment to your development, with programmes, learning modules and mentoring schemes.
● An inclusive and diverse workplace.
● A commitment to your wellbeing, with confidential emotional support, support for those going through the menopause, experiencing fertility treatment and having a baby, paid leave for IVF treatment and more.
Further information can be found at https://www.sheffield.ac.uk/jobs/benefits
We build teams of people from different heritages and lifestyles from across the world, whose talent and contributions complement each other to greatest effect. We believe diversity in all its forms delivers greater impact through research, teaching and student experience.
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