Support Hub Advisor

Department: Community Fundraising, Events and Innovation
Location: Remote – homeworking
Hours of work: 20 hours per week Monday & Wednesday 9.00am-2.30pm, Tuesday, Thursday and Friday 9.00am – 12.00pm, including bank holidays (some flexibility possible)
Contract: Part-time, fixed-term contract (12-months)
Salary: £13,049.40 per annum, pro rata (£24,467.63 FTE)
Closing date: Tuesday 23rd January 2024, 10.00am
Annual Leave: 33 days (plus eight bank holidays) 

Benefits: 

• Enhanced maternity, paternity, adoption, and shared parental pay 
• Family friendly policies 
• 8% employer pension contribution (Aviva) or opportunity to continue NHS Pension 
• Free health cashback plan (Medicash) employee cover plus up to four dependent children 
• 24/7 virtual GP access (UK registered), plus access to Best Doctors 
• Free confidential employee assistance programme (Health Assured) 
• Access to wellbeing app (healthy living tips and Bright TV ) 
• Flexible working options; including hybrid working, flexible working patterns such as part-time, compressed hours and more* 
• Learning and development committed (bespoke training, LinkedIn Learning etc.) 
• Employee health and wellbeing committed (menopause friendly, disability confident employer etc.) 

Background 

Every three minutes someone in the UK develops dementia; a progressive and complex condition that can be devastating for the whole family. One in two of us will be affected by dementia in our lifetime – either by caring for someone with the condition, developing it ourselves, or both.
Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible for as long as possible. 

About the role 

We are excited to announce an opportunity for a passionate Facebook Community Coordinator to join our virtual events team. You will play a crucial part in managing the Facebook Groups for our events, ensuring an exceptional experience for our dedicated supporters.
These events include a number of month-long challenges, where we recruit supporters to a Facebook group, offer a free incentive and ask them to complete a challenge over a month period (walk 1km a day, walk 100km with your dog, walk 30 miles etc.) and fundraise for Dementia UK.

As the Facebook Community Coordinator you will be responsible for posting on our Facebook Groups, supporting the Virtual Events Assistant to create engaging content that will inspire and uplift our supporters, driving positive interactions within the community. You will actively engage with supporter posts, promptly responding to inquiries, and extend warm welcomes to new members. You will also assist with the development of the supporter experience, including helping to improve fundraising resources, creating FAQ’s and gathering compelling case studies to further drive support.

Additionally, you’ll be responsible for responding to any enquiries in our virtual events inbox. You will provide administrative support to the whole team, acknowledging donations, and offering an exceptional experience to our event supporters via phone, email and Facebook, becoming a Facebook fundraising expert.

The ideal candidate for this role will have a proven track record of building positive relationships, networking, and delivering exceptional customer service. You will have experience of following processes and have strong organisational and planning skills. Experience in managing Facebook groups and utilising databases will be highly beneficial. Above all, we are seeking a candidate with an adaptable and proactive “can-do” attitude.

Our culture 

In addition to a competitive salary and a generous benefits package, we truly value our people. It’s important for us to create a working environment that looks after our workforce to achieve their full potential. You will become part of a diverse and dedicated team who are supported to use and develop their skills. We recognise and value the key role you will play in delivering our strategic plans for the benefit of those living with dementia. 

Our staff have a voice. Representatives from different roles and levels across the organisation positively contribute and lead on our working groups around health and wellbeing, menopause, and equality, diversity and inclusion. 

Dementia UK is proud to welcome everyone, we aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives, and skills. We celebrate difference and individuality and encourage everyone to join us and be their whole selves always. 

*Please note that any decision on flexible working is based on business needs