Support Manager

Main Duties and Responsibilities To provide management support to the Operational Managers and direct reports to ensure people are supported to perform their roles to enable them to make a significant contribution to individual and team performance. To provide line management support and mentorship of staff working within Darnall Primary Care Centre To be a key member of the management team working alongside managerial and clinical leads to ensure consistent high standards of service are delivered. To ensure that the administrative functioning of the service provided to staff, service users and key stakeholders is maintained to a high standard. You will work with the management team to support the governance of the service including producing information for performance management purposes and the on-going monitoring and delivery of key performance areas. You will be responsible for co-ordination of clinical rotas and pay roll submissions including the management of holidays and other periods of absence and ensuring adequate cover arrangements are in place. This post involves significant organisational tasks, effective team working and a high level of communication skills. Principal Duties To support the Management Team in the day to day operational management of the PCS Darnall Primary Care Centre Responsible for the co-ordination of reception rotas across, ensuring an adequate level of cover is maintained. Will be responsible for working front-line as and when required. Supervision/line management of administrative staff, retaining appropriate documentation in the HR file. This will include all aspects of HR processes including addressing minor disciplinary/performance issues and undertake any investigations as necessary. Ensure safe and robust IT systems are in place and support the service in the development of IT, information and the Clinical System, including responsibility for key pieces of admin work relating to performance. Attend key meetings representing and advocating on behalf of the administrative staff Provide leadership to your team ensuring we build and maintain a competent and highly-motivated workforce. Devise and implement effective internal comms to support staff, service providers and subcontractors to help you. To support the recruitment, induction, training and supervision of new administrative staff. To produce Job descriptions, person specifications for administrative staff in consultation with the Head of Service. To ensure written procedures for administrative aspects of the service are regularly updated. Implement systems for improving quality of customer service including direct supervision to handle complaints. To contribute to developing a positive working environment and welcoming service with other team members and those visiting DPCC To work within and adhere to human resources policies and procedures. To ensure accurate records are kept of all clinical staff absences including clinical sickness/annual leave/training etc and to ensure cover is provided during absences to maintain an efficient and effective service to patients. Organise, co-ordinate & participate in meetings, PLI events, workshops, training events and service planning discussions as necessary. Oversee administration staff for the ordering of office and clinical equipment and their maintenance. Developing protocols and ensuring robust policies and procedures are in place which fit with PCS policies and procedures Clinical System administrator responsible for the induction and set up of new users, system maintenance and back-up procedures. To take the lead in relation to specific development projects and to ensure effective and robust project management Establish and maintain effective communication networks within PCS Production of documents and reports for management purposes including analysis of data To project manage as and when required. Support to respond in a timely and appropriate manner to verbal and written complaints about the service in line with PCS Policy. Record using appropriate methods ensuring that PCS complaints procedure is implemented efficiently and sensitively. Ensures a high standard of confidentiality and respect in all office communications whether face-to-face, over the phone or by email To work flexibly and with initiative to meet the needs of the department. Works within professional directorate and service guidelines, ensuring provision of efficient management/administrative service and office systems for all aspects of the service. Respond appropriately to verbal complaints and refer any unresolved issues to senior management where necessary. Record using appropriate methods. General The post holder will: Responsible for continuing personal development in line with PCS policies To partake in an annual PDR with line manager To undertake any other duties as may reasonably be delegated to the grade and function of the post