Support Officer

We have a fantastic opportunity for someone to join us in the position of Support Worker in London. Our customers have a variety of needs including dual diagnosis, personality disorders, substance misuse, dementia and those with a forensic history. Our mental health accommodation schemes benefit from a high quality, homely living environment. Customers are placed where they feel comfortable and supported. Our schemes are purpose-built to meet customer’s needs, minimise risk and promote independence.

• Salary: £26,037 per year
• Location: Maygrove Road, Camden, NW6 2EE (please consider the location and your route before applying)
• Hours: 37.5 hours per week, Rolling Rota - 8am-4pm / 1pm-9pm - Sleep ins are included in the rota (additional sleep-in shift allowance will be paid)

Your responsibilities will include:

• Carrying out assessment to identify and prioritise needs.
• Using SMART goal planning to provide needs led holistic support.
• Developing and maintaining positive links with key stakeholders
• Creating an environment that promotes opportunities for customers to develop, learn and enable skills towards independence.
• Where required observing customers taking their medication & ensure appropriate records are maintained.
• Providing a comprehensive support planning service to customers in line with the department’s policies, procedures and approach
• In accommodation-based services, liaising closely with the Housing Management Team to identify problems with Housing Benefit payments, review rent collection and address other tenancy-related matters.
• Supporting customers to develop the necessary skills to live independently, and to access training, education and work.

We are looking for someone who believes in working together as part of a team, who shares our values and who is friendly, engaged and committed to achieving great outcomes for our customers.

The successful candidate will be able to demonstrate:

• Experience of working within a supported living service within the mental health sector.
• Experience working with vulnerable adults with challenging behaviours.
• Experience of undertaking customer assessments, support planning and key-working with a clear outcome focus.
• Strong time management skills and ability to prioritise workload. Must be able to work shift rota.
• The ability to communicate effectively in writing including the preparation of letters, reports and file notes.

Our Life@One benefits offer you an array of perks designed with your wellbeing in mind.

• Your holidays are important to us. Take up to 20 days annual leave plus bank holidays.
• Lean travel. Spread the cost of your commute with a season ticket loans and our Cycle2Work scheme, open to all colleagues.
• Looking forward to your big bucket list trip? You can buy or sell up to five days annual leave each year.
• Get paid to do good. We offer you two days off on full pay each year to volunteer in our communities.
• Well done! With our colleague recognition programme, you will know when you’ve done a #greatjob.
• Learning never stops. One Academy, our innovative, in-house learning and development offering is designed to help you take your career to the next level.
• We’re here for you. Our employee assistance programme offers counselling and support for you and your family 24/7.
• Stay book smart. Take up to five paid days off per year to study toward a relevant qualification.
• Experience new things. We offer you a career break after 3 years’ continuous service.

As an organisation with a strong social purpose, One Housing works in some of the most diverse communities in the UK and our workforce reflects that. As of December 2021, One Housing merged with the Riverside Group, creating one of the country's largest housing associations, with more than 75,000 homes. This follows a shared recognition that we are better and stronger together; and that when we combine, we will be able to do more for our customers and the communities we serve.

At One Housing, our people are our strength which is why we work very hard to enable all employees to bring their authentic self to work. This commitment is reflected in our diversity groups support network, our wellbeing initiatives and our employee benefits.

We understand that the different skills and experiences that our colleagues from different backgrounds bring to us allow us to make better decisions, consider different views and be an altogether more interesting and cohesive place to work.

We welcome applications from everyone.

Apply today for a fulfilling career in our Mental Health team.