Supported Housing Officer

Origin – Great homes, positive people and strong communities

An inspiring past and a bright future

A home is the essential foundation for a good quality of life, so what we do every day really matters to the wellbeing of our communities. Here at Origin, we trace our roots back almost 100 years, building and managing high quality homes as well as providing support services and housing for those who are most vulnerable in London and Hertfordshire. We work to provide safe, decent affordable homes and support for individuals and communities.

Focused on our residents, our driving ambition is to provide services that make people’s lives easier, and homes and communities they can be proud to live in. We are ‘not for profit’ and reinvest all our surpluses back into our varied and vibrant neighbourhoods.

The role – Supported Housing Officer

As a Supported Housing Officer you will be responsible for providing a comprehensive housing management and estate services for our Supported Housing.  You will be the main point of contact for Supported Housing residents to deliver extensive housing management that will support vulnerable residents in sustaining their tenancies and ensuring that we provide safe and secure homes that our residents are proud of. 

You will work in partnership with external agencies to advocate for vulnerable residents and work closely with local authorities to source suitable referrals for our voids. No two days are the same as a Supported Housing Officer and this is a demanding but very rewarding role.

What you’ll do

You will:

• ensure that the Association’s conditions of tenancy are enforced, including the requirements to keep communal parts of premises clean. To investigate and attempt to resolve tenants complaints and disputes
• provide an intensive housing management service to those tenants requiring additional support in order to maintain their tenancy and referring on for additional support where necessary
• Ensure effective management of void properties and lettings from commencement, occupation to move-on and re-letting, interview applicants to assess housing need and allocate vacancies, in accordance with the Association’s Allocation Policy.
• Manage arrears and maximise rent collection to meet set targets
• Carry out Health and Safety visits and scheme inspections and ensure that schemes are complying with policies and procedures and legislative guidelines on Health and Safety

Skills and experience we'd like you to have

We’re looking for someone who has:

• knowledge of Housing law in relation to housing management.
• an understanding of Welfare Benefits (especially Housing Benefit)
• Knowledge of property and tenancy management
• the ability to maximise income collection and arrears minimisation
• Excellent verbal and written communication skills
• Good problem solving skills and a desire to confront and solve problems

Our Values

Our core values are at the heart of how we work

• Take the lead
• Create energy
• Build trust
• Be generous
• Stay grounded
• Remember the little things

We're committed to the wellbeing of our people and in creating an environment that promotes diversity, equity, inclusion and belonging.

Our benefits to you

• Origin’s ways of working make it easier for you to balance work and home life. You will benefit from flexible working which offers you the opportunity to work from where you are most effective, with the technology and equipment you need, as well as access to flexible space for collaborative working.
• A generous 25-day holiday allowance plus bank holidays, that increases with time, with the opportunity to buy and sell leave
• 2 additional ‘giving something back’ volunteer days
• A pension scheme with contributions from 4% - 8% of your salary
• Family leave, compassionate leave and enhanced maternity pay
• Simply Health cash plan providing money back when you spend on health appointments including physiotherapy, dental and opticians
• Interest free loans to help spread the cost of a season ticket or another big purchase
• Annual staff conference, team away days and annual team meal allowance
• Access to Perk Box for fantastic savings on everyday purchases and much more
• Free employee assistance programme
• Opportunities to join staff network groups
• Refer a friend bonus

We’re also committed to ensuring that our people have access to an excellent range of learning and development opportunities including our induction programme, course sponsorship, leadership development, mentoring and talent schemes along with professional membership if it’s a requirement to your role.

Tell us your story

We are looking forward to learning about you. Please help us get to know you by sending your latest CV and covering letter detailing how your skills and experience meet the requirements for the role of Supported Housing Officer.

Closing date for applications: Sunday 3 March 2024

Please note that suitable candidates will be invited to interview throughout the application window and therefore the vacancy may close at short notice. However, all candidates will be advised of the outcome of their application and therefore interested candidates are encouraged to apply at their earliest convenience.